Bree MCALLAN
Summary
Customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Versatile administration officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service. Dependable coordinator possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
CASP School Coordinator
Borroloola School
10.2023 - Current
- Managed budgets and resources for Lumbu programs.
- Managed team of seven local staff, developed and coordinated school cultural programs and activities.
- Work collaboratively and build strong connections with corporate and school staff and other government and non-government agencies to support students to attend and engage in education and learning.
- Promote education activities and key education messages to students and families.
- Assist with delivering locally tailored activities to support and improve regular school attendance and engagement and participation.
- Administrative duties eg accurate program reporting, canteen stocktake and purchase ordering
Administration Officer
Quattro Ports
12.2022 - 09.2023
- Compliance to Quattro Ports Environmental Management Policy to ensure all activities undertaken at terminal comply with all relevant planning permits, environmental laws and regulations
- Answering prime Quattro Ports PKGT telephone and dealing with enquiries or transferring calls as required.
- Acting as front door reception to Customers, Suppliers and other office visitors and ensuring sign-in book is completed for those attending site.
- Ensured safe working environment for all terminal employees, contractors and visitors - at all times.
- Processed weekly and monthly Client invoices with assistance of Stock Control System (CMS).
- Processed expense reports for Quattro Ports PKGT staff, as requested.
- Processed accounts payable invoices.
- Regularly ordering office and terminal operations supplies, including: Stationery, PPE, Tools and equipment, Laboratory supplies, General office supplies.
- Maintained Quattro Ports SHEQ Management System, including version control and on-time review of all documentation.
- Assisting transport coordinator in all aspects of Quattro logistics space.
- Created delivery reports for logistics operations and performance for data-base.
- Updated and maintained databases to track shipments and inventory.
- Created, prepared, and delivered reports to clients.
Area Administration Supervisor
Roper Gulf Regional Council
11.2021 - 10.2022
- Manage multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Mentor, supervise and provide senior management support to staff
- Manage supplies replenishment and submitted purchase orders to maintain stock levels.
- Book airfare, hotel and ground transportation to coordinate office travel.
- Liaising with third parties which includes building management and sub contractors for any maintenance issues
- Accounts including assistance with payroll, reports & invoicing to clients
- Coordinate monthly maintenance of data systems relating to asset management
- Produced standard correspondence (including letters, emails and reports)
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Updated Human Resources database, maintained data accuracy and assisted with system changes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Emergency Assistance Case Manager
World Nomads
03.2018 - 08.2018
- Supporting mental health of travelling customers as first point of contact at time of distress
- Maintain effective customer relations
- Organise logistical arrangements efficiently and manage case follow up to ensure customer satisfaction
- Develop and implement new processes and procedures to improve levels of service
- Liaise with global providers to obtain medical reports and negotiate expenses and cost containment
- Communicate effectively to ensure coordination of cases across shifts
- Promote customer centric culture and set high standards of service and communication
- Work unsupervised and deliver “the promise”
- Perform well and deliver high standards under pressure
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Personal Trainer
Tribe Social Fitness
01.2013 - 01.2015
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Curbed learning time by developing customer rapport during training sessions.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Organized files and created new system for personal fitness plans, records and contracts.
- Developed organization systems for personal fitness plans, records and contracts.
Cabin Crew Supervisor
Virgin Australia
12.2008 - 06.2013
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Adhered to strict policies and procedures to ensure safety and comfort of customers onboard aircraft.
- Resolved problems, improved operations and provided exceptional service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Diploma - Counselling
Australian College of Community Services & Care
Brisbane, AustraliaPool Lifeguard Certificate -
ABC First Aid
02.2024
Skills
- Exceptional customer service
- Team Leadership
- Staff Management
- Policy and Procedure Implementation
- Interpersonal communications
- Conflict Resolution
- Relationship Management
- Verbal and written communication
- Safety Management Systems
- Database administration
- Office administration
References
Professional References
Virginya Boon | Manager Community Projects & Engagement | Roper Gulf Regional Council | 0408329979
Personal Reference
Alison Hamilton | Head of International and Commercial Human Resources | Qantas | 0410377225
Timeline
CASP School Coordinator
Borroloola School
10.2023 - Current
Administration Officer
Quattro Ports
12.2022 - 09.2023
Area Administration Supervisor
Roper Gulf Regional Council
11.2021 - 10.2022
Emergency Assistance Case Manager
World Nomads
03.2018 - 08.2018
Personal Trainer
Tribe Social Fitness
01.2013 - 01.2015
Cabin Crew Supervisor
Virgin Australia
12.2008 - 06.2013
Diploma - Counselling
Australian College of Community Services & Care
Pool Lifeguard Certificate -
ABC First Aid