Bree McKay
Nulsen,WA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
23
23
years of professional experience
Work History
Senior Medical Receptionist
Recherche Medical Centre
Esperance, Western Australia
07.2021 - Current
- Assisted with the coordination of patient care by communicating with other departments as necessary.
- Greeted patients and visitors in a professional manner.
- Responded promptly to emails from patients or other healthcare providers.
- Followed up with insurance companies regarding claims processing status.
- Scheduled follow-up appointments for patients as needed using an EHR system or practice management software program.
- Ordered supplies on a regular basis to ensure adequate stock levels were maintained.
- Adhered strictly to safety protocols while performing duties within the clinic environment.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
- Assisted with billing activities such as generating invoices or submitting claims electronically.
- Provided excellent customer service by responding quickly and efficiently to all queries.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Verified insurance coverage for services rendered and collected co-pays when applicable.
Bank Teller
Commonwealth Bank
Esperance, Western Australia
06.2019 - 09.2024
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Researched customer inquires regarding their accounts using internal banking systems.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Educated customers about different types of banking services available at the branch.
- Explained bank services, financial products and applicable fees to customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Home Duties/Mother
Bridger Farms
12.2009 - 06.2019
Bar Manager
Swan Yacht Club
East Fremantle, Western Australia
02.2007 - 08.2008
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Reorganized bar stations to streamline service flow.
- Poured wine, beer and cocktails for patrons.
- Delegated work to staff, setting priorities and goals.
Call Centre Salesperson
Westnet
Perth, Western Australia
01.2006 - 07.2007
- Established standards of excellence for customer service delivery.
- Monitored daily call volumes, handle times, and other key performance indicators.
- Collaborated with other departments to ensure efficient workflow processes.
- Assisted customers in selecting appropriate products or services for their needs.
- Gathered data on competitors' pricing, products, and promotional activities.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
Internal Sales
Force Technology Pty Ltd
Belmont, Western Australia
09.2003 - 11.2005
- Developed and maintained customer relationships through regular contact and follow-up.
- Identified cross-selling opportunities by suggesting complimentary products and services to customers.
- Collaborated with other departments such as marketing and finance for effective execution of projects and initiatives related to internal sales processes.
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Responded to customer questions regarding pricing, availability and product details.
Administration
Admiral Mechanical Services
Booragoon, Western Australia
12.2001 - 05.2003
- Assisted with the preparation of quarterly and annual financial statements.
- Processed customer payments accurately and promptly.
- Ensured accuracy of vendor invoices before payment processing.
- Prepared financial statements and reports detailing accounts receivable status.
- Identified and resolved discrepancies in accounts, invoices, and statements.
- Managed accounts payable and receivable functions effectively and efficiently.
- Performed month-end closing procedures, including journal entries and reconciliations.
- Maintained accurate records of customer payments and account balances.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored office supplies inventory and placed orders when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Receptionist
Leader Cabling Systems
O'Connor, Western Australia
06.2001 - 12.2001
- Monitored office supplies inventory and placed orders when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Greeted visitors and provided them with assistance.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Corpus Christie College
Murdoch, WA12-1999
Bachelor of Education (Primary) Incomplete - Education - 2009 - 2014
Murdoch University
Murdoch, WASkills
- Appointment management
- Office Administration
- Telephone Etiquette
- Proficient in Microsoft Office packages, Sybiz, MYOB, Medical Director and PracSoft
- Excellent Customer Service Skills
Affiliations
- Dedicated mother to 4 boys.
- Enjoy spending time outdoors with my family, dogs and partner.
Timeline
Senior Medical Receptionist
Recherche Medical Centre
07.2021 - Current
Bank Teller
Commonwealth Bank
06.2019 - 09.2024
Home Duties/Mother
Bridger Farms
12.2009 - 06.2019
Bar Manager
Swan Yacht Club
02.2007 - 08.2008
Call Centre Salesperson
Westnet
01.2006 - 07.2007
Internal Sales
Force Technology Pty Ltd
09.2003 - 11.2005
Administration
Admiral Mechanical Services
12.2001 - 05.2003
Receptionist
Leader Cabling Systems
06.2001 - 12.2001
High School Diploma -
Corpus Christie College
Bachelor of Education (Primary) Incomplete - Education - 2009 - 2014
Murdoch University
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