Bree Ramsey
Wollongong,NSW
Summary
Caring Disability Support Worker skilled at working with individuals living with severe intellectual disabilities and behavioural issues. Proficient in daily living support, meal preparation and mobility assistance. Offering excellent interpersonal and communication skills developed over 5 years in field.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
10
10
years of professional experience
Work History
Sales and Admin
DST Rural
Silverdale
02.2023 - 12.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations..
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
- Assisted customers with loading vehicles or answering product questions.
- Contributed to a positive company image by maintaining a professional demeanor and providing exceptional customer service at all times.
Youth Worker
Triple Care Farm, Mission Australia
07.2021 - 01.2023
- I currently am working at Triple Care Farm as a Youth Worker
- Triple Care Farm is a AOD Rehab for youth between the ages of 15-25
- This role includes: Providing assistance in daily living activities by assisting with house hold duties, medication and following routine
- Teaching the students how to deal with conflict and overwhelming emotions in a healthy manner
- Keeping a close eye on students vital signs, administering medications and tracking behaviors to keep supervisor well-informed
- Keeping household areas clean and well-stocked, running errands, managing laundry and completing weekly grocery shopping
- Offering social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Keeping detailed daily logs with care actions, patient behaviors and all incidents
- Being an all-round role model for the students and supporting them in their recovery journey.
Disability Support Worker
Ave Maria
08.2020 - 07.2021
- At Ave Maria I had a role of working in a group home mainly focused around Mental Illness
- This role included: Providing assistance in daily living activities by dressing, grooming, bathing and toileting participants
- Keeping a close eye on client vital signs, administering medications and tracking behaviors to keep supervisor well-informed
- Keeping household areas clean and well-stocked, running errands, managing laundry and completing weekly grocery shopping
- Offering social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Keeping detailed daily logs with care actions, patient behaviors and all incidents
- Keeping participants mentally alert by entertaining, conversing and reading aloud to participants
- Preparing nutritious meals to meet individual dietary needs for daily
- Safely drove participants to social activities and appointments.
Disability Support Worker
Disability Services Australia
12.2018 - 08.2020
- At DSA I had a role of caring for 4 middle aged men in a group home, supporting them to keep their independence and skills whilst also making their lives as easy and as stress-free as possible
- This role included: Providing assistance in daily living activities by dressing, grooming, bathing and toileting participants
- Keeping a close eye on client vital signs, administering medications and tracking behaviors to keep supervisor well-informed
- Keeping household areas clean and well-stocked, running errands, managing laundry and completing weekly grocery shopping
- Offering social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Keeping detailed daily logs with care actions, patient behaviors and all incidents
- Keeping participants mentally alert by entertaining, conversing and reading aloud to participants
- Preparing nutritious meals to meet individual dietary needs for daily
- Safely drove participants to social activities and appointments
- During this role I have gained a lot of knowledge and training, such as: MAPA training (Management of Actual or Potential Aggression), Incident Report training, Positive Behaviour Support training, First Aid and CPR training
- I have also done a number of online courses and I am up to date with all Covid-19 modules.
Disability Support Worker
Synergy Vision
02.2018 - 12.2018
- At Synergy Vision my role was to go to participants homes and provide care
- This included: Helping family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for participants wellbeing
- Worked with children and parents to closely monitor and record social, behavioral and academic growth
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Collaborated with parents on home care and support for children with disabilities
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Provided high level of physical support by lifting, adjusting and moving clients
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Kept detailed daily logs with care actions, patient behaviors and all incidents
- Safely drove participants to social activities and appointments
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Transported participants daily via wheelchair to and from rehabilitation and daily activities.
Crew Member
McDonalds
02.2014 - 05.2016
- At McDonald's I was trained in front area, drive-through and cafe
- In this role I: Greeted customers, offered assistance and provided knowledgeable support
- Resolved challenging customer complaints to full satisfaction
- Processed payments and counted change to complete transactions
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Packaged products and orders for front counter and drive-through window.
Education
Campbelltown Tafe
07.2017
Camden High School
04.2015
Skills
- Personal Care Support
- Housekeeping Skills
- Medication Organization
- Daily living assistance
- Documentation skills
- Appointment management
- Visiting participants homes
- Goal Setting
- Networking with staff
- Problem resolution
- Relationship development
- Communications
- Team building
- Attention to Detail
- Order Picking
- Safety Procedures
- Self-Driven and Motivated
References
- Casey Nyveldt, Co-Worker at DSA, 0468585684
- Luke Church, Manager at DST Rural, 0410879331
Timeline
Sales and Admin
DST Rural
02.2023 - 12.2023
Youth Worker
Triple Care Farm, Mission Australia
07.2021 - 01.2023
Disability Support Worker
Ave Maria
08.2020 - 07.2021
Disability Support Worker
Disability Services Australia
12.2018 - 08.2020
Disability Support Worker
Synergy Vision
02.2018 - 12.2018
Crew Member
McDonalds
02.2014 - 05.2016
Campbelltown Tafe
Camden High School