Summary
Overview
Work History
Education
Skills
Vaccination Status
References
Timeline
Generic

BREE WALLACE

MELBOURNE,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Im willing to learn as i have a love for all animals in particular dogs. Im fast on my feet and very active.

I have studied animal studies so i know in particular certain animal behaviors and how to work with it. Being a photographer can be beneficial for before and after photos of the animals.

I have call centre experience with bookings so can handle phone calls/booking clients in if need be!

Im very outgoing, have a great sense of humor and im friendly and i believe i would be a suitable candidate for this role!

Overview

5
5
years of professional experience

Work History

Stay Gold
08.2022 - Current
  • Weekend work at a music venue/bar which involves working at the door selling tickets for live music performances/acts, handling cash and use of POS System/Square Space/OzTix
  • General customer service.

ACQUIRE BPO
06.2021 - 08.2022
  • Outbound Sales for Major Australian Hearing aid company (Amplifon, formerly known as National Hearing Care)
  • Use of sequel, fox web
  • Outbound calls to customers booking in free appointments for hearing checks.

ACQUIRE BPO
06.2021 - 08.2022
  • Inbound Sales for Energy Provider (Simply Energy)
  • Setting up electricity and gas plans for customers, answering queries, general customer service
  • Hitting KPI's for ACW,AHW,Conversion.

ACQUIRE BPO
01.2021 - 04.2021
  • Inbound Sales for Energy Provider (Tango Energy)
  • Setting up electricity & gas plans for customers, answering queries and general customer service.

Woolworths
11.2018 - 01.2021
  • Worked across various stores in Sydney and Melbourne
  • Delivered outstanding customer service in a frontline role
  • Operating POS system, processing cash and electronic payments.

Education

ENTERTAINMENT SERVICES,BEAUTY THERAPY, HOSPITALITY -

SOUTHERN CROSS VOCATIONAL COLLEGE
Sydney, NSW
01.2015

Skills

  • Approximately 3 years' experience working in customer service
  • Proven ability to build rapport with customers and professionally respond to any concerns
  • Experience operating POS machine - including reconciling float
  • Ability to work under pressure in a fast-paced environment whilst paying attention to fine details
  • Physically dexterous with the ability to perform repetitive tasks
  • Ability to follow verbal and written instructions
  • Proven ability to work independently and in a team
  • Computer literacy - MS Windows, Android, Apple iOS, Twitter, Snapchat, Instagram, Facebook, YouTube
  • Ability to adapt to new situations and learn new skills
  • Relationship Building
  • Product Knowledge
  • Positive Attitude
  • Cross-selling
  • Complaint Handling

Vaccination Status

Fully Vaccinated 

References

  • Jarred Cooper, Acquire BPO- Simply Energy Campaign, Operations Manager, 0405 322 550
  • Alex Gonzalez-Macuer, Stay Gold, Venue Manager, 0412 356 398
  • Janelle Stahl, Tango Energy, Team Leader, 0425 333 975
  • Kyle Joy, Advanced Electrical and Solar, Leading hand, 044 808 780
  • Chance Nelson, Tango Energy, Colleague, 0414 616 207

Timeline

Stay Gold
08.2022 - Current

ACQUIRE BPO
06.2021 - 08.2022

ACQUIRE BPO
06.2021 - 08.2022

ACQUIRE BPO
01.2021 - 04.2021

Woolworths
11.2018 - 01.2021

ENTERTAINMENT SERVICES,BEAUTY THERAPY, HOSPITALITY -

SOUTHERN CROSS VOCATIONAL COLLEGE

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