Breeann Gibson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative And Barista Lead
Queens IGA
12.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered high quality products to high demand customers with minimal complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recorded actions taken, issues resolved and important information to effectively manage customer accounts.
Dog Daycare Attendant
Petite Paws Dog Kennel
05.2017 - 08.2020
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Helped treat animal skin and eyes with ointments and other medications.
- Monitored animals for behavioural problems and signs of health issues.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Education
High School Diploma -
Nagle Catholic College
Geraldton, WA10.2023
Skills
- Staff Training
- Retail Sales Customer Service
- Microsoft Excel
- Credit Card Payment Processing
- Business Development Understanding
- Active Listening
- Money Handling Abilities
- Prioritization
- Customer Consulting
- Critical Thinking
- Refund Processing
- Administrative Support
Referees
Lacey Tondut
Lunchbox Manager
0427877014
Michael Williams
Principle of Nagle Catholic College
(08) 9920 0500
Timeline
Customer Service Representative And Barista Lead
Queens IGA
12.2019 - Current
Dog Daycare Attendant
Petite Paws Dog Kennel
05.2017 - 08.2020
High School Diploma -
Nagle Catholic College
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