Breeanna Johns
Beveridge,Australia
Overview
5
5
years of professional experience
Work History
Reception and Switchboard operator
Northern Health
09.2025 - Current
- Manage multiple lines simultaneously while providing courteous service to callers.
- Answer incoming calls, transfer calls, and take messages for staff members.
- Greet visitors and provide them with directions to the appropriate destination.
- Monitor emergency and code alarms, making emergency announcements, or routing emergency calls to the appropriate location.
- Manage daily mail distribution throughout the office building.
Customer Service
New Medical Imaging
01.2025 - 08.2025
- Deliver patient-focused assistance to all individuals.
- Implemented Voyager and Misoft systems to optimize booking workflows.
- Managed bookings efficiently using Voyager and Misoft for improved customer satisfaction.
- Manage phone communications
- Manage incoming and outgoing payments.
- Answer email inquiries through Outlook.
- Manage Medicare rebates.
Medical Receptionist / Administration / Marketing Assistant
Diamante Debutantes
04.2024 - 05.2025
- Administrative management
- Document development and management
- Venue preparation and coordination
- Handle customer enquires
- Use Excel, Word, Outlook, Google forms and docs
- Supervise processing of incoming and outgoing payments
- Plan and manage Debutante ball events
- Crafting and distributing social media content
- Manage and conduct deb rehearsals
Customer Service Team Member
KFC
11.2022 - 08.2024
- Accurate cash handling
- Manage food and beverage services
- Deliver exceptional customer service to consumers
- Mentor new staff members to accelerate onboarding process
- Operate in high-pressure environments
- Utilise POS technology
Clinical Placement Aged Care Nurse
Caladenia Residential Aged Care
07.2024 - 07.2024
- Learn new skills and integrate established skills.
- Maintain a hygienic environment
- Support residents in completing ADL activities
- Housekeeping
- Implement resident care plans
- Comply with established policies and procedures
- Complete documentation
Customer Service Cashier & Cafe Team Member
McDonald's
03.2021 - 10.2022
- Accurate cash handling.
- Manage food and beverage services
- Deliver exceptional customer service to consumers
- Mentor new staff members to accelerate onboarding process
- Operate in high-pressure environments
- Utilize POS technology.
Service Team Member
Coles
11.2021 - 09.2022
- Accurate cash handling
- Inventory management
- Deliver exceptional customer service to consumers
- Train new staff on essential skills through organized training sessions
- Undertake stock take
- Thrive in fast-paced environments
- Utilise POS system
Education
Diploma of Nursing -
RMIT University
Melbourne, Victoria, VIC07-2027
First Aid Certificate -
Life Saving First Aid
01-2025
VCE CERTIFICATE -
Whittlesea Secondary College
12.2023
CERT III IN ALLIED HEALTH ASSISTANCE -
IVET
12.2023
CERT II IN ALLIED HEALTH ASSISTANCE -
IVET
12.2022
Skills
- Customer service and support
- Complaint resolution
- Inquiry handling
- Team collaboration
- Co-worker support
- Task adaptability
- Sales achievement
- Revenue growth
- Stress management
- Inventory management
- Waste reduction
- Verbal communication
- Written communication
- Crisis management
- Time management
- Administrative skills
- Environmental adaptability
- System adaptability
- Teamwork skills
- Self-management skills
- Eagerness to learn
- Computer proficiency
- Microsoft Word, Excel, PowerPoint, Outlook
- Occupational health and safety awareness
References
Will be made up upon request
Timeline
Reception and Switchboard operator
Northern Health
09.2025 - Current
Customer Service
New Medical Imaging
01.2025 - 08.2025
Clinical Placement Aged Care Nurse
Caladenia Residential Aged Care
07.2024 - 07.2024
Medical Receptionist / Administration / Marketing Assistant
Diamante Debutantes
04.2024 - 05.2025
Customer Service Team Member
KFC
11.2022 - 08.2024
Service Team Member
Coles
11.2021 - 09.2022
Customer Service Cashier & Cafe Team Member
McDonald's
03.2021 - 10.2022
Diploma of Nursing -
RMIT University
First Aid Certificate -
Life Saving First Aid
VCE CERTIFICATE -
Whittlesea Secondary College
CERT III IN ALLIED HEALTH ASSISTANCE -
IVET
CERT II IN ALLIED HEALTH ASSISTANCE -
IVET