Breeanna Johnston
Brisbane,QLD
Summary
Starting my work career off at 13 years of age I gained approximately 9 years of experience in customer service. Recently moving into the trade industry I’m now Developing the skill set in ground fuels and hydronic oils.
I have a strong appetite for continuous learning/growth and because of this I am open minded to broadening my skill set.
Summary of my personal side: I have a passion for boot camps. The latest events I have challenged myself at are TrueGrit and Raw Challange.
I also possess an open manual licence an a high risk work (forklift licence).
Overview
12
12
years of professional experience
Work History
Operator
VIVA Energy Australia
Brisbane, QLD
02.2024 - Current
- Generate reactive maintenance work orders for equipment requiring repairs to ensure optimal performance.
- Carry out monthly work orders assessing emergency stops, safety showers etc
- Manage multiple tasks simultaneously while maintaining attention to detail
- Monitor and adjust machine operating devices as needed
- Conduct stock counts and stock transfers of both hydraulic oils and ground fuels
- Monitor incoming shipping containers port dates containing combustible liquids
- Receive incoming shipments and review contents against packing list documents and quality control document for accuracy and contamination of products
- Use forklifts to unload, load and transport items
- Maintain cleanliness of work area and equipment in accordance with work safety regulations
- Learned and follow safety and emergency procedures
- Collaborated with coworkers to perform projects quickly and meet business goals
- Conduct laboratory activities such as sampling and testing oils and ground fuels for density and viscosity levels
- Carry out induction processes for truck drivers and contractors
- Sign on work clearances as well as scope areas to deem fit for operations
Customer Care Administrator
ActivTec Solutions
MORNINGSIDE, QLD
05.2021 - Current
- Actively participated in weekly meetings to discuss best practices for handling customer requests.
- Liaise with clientele to identify and resolve complaints in a timely manner.
- Developed strong relationships with customers by providing excellent customer service.
- Assisted clientele with product inquiries, billing questions, payments and placing orders, returns, exchanges and refunds efficiently and accurately.
- Followed up with clientele to ensure their satisfaction with resolutions provided.
- Provided training and assistance to new staff.
- Ensured that all customer data is kept confidential at all times.
Customer Experience and Sales Agent
TSA
BRISBANE, QLD
02.2021 - 05.2021
- Adhered to overall sales methodology in order to present the best solution to clientele.
- Assisted new clientele with creation of their accounts and, new/existing clientele with ordering products, billing enquires and changing plans.
- Provided solutions to best of my capability pertaining to problems I encountered and seeking management assistance were required.
- Documented all customer conversations in the databases accurately and thoroughly.
- Reported any suspicious activity observed during interactions with customers according to established protocols.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Ensured that all customer data is kept confidential at all times.
Executive Assistant
Super Quick Electric
MIDDLE PARK, QLD
01.2021 - 02.2021
- Organized, managed and tended to calendar appointments/meetings with the Director.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Utilised existing software programs to manage schedules and conduct pay-runs for all staff within the company.
- Performed data entry tasks into various software programs. Monitored incoming emails and responded accordingly in a timely manner.
- Communicated with potential clientele via phone whilst maintaining excellent phone etiquette.
- Responded promptly to inquiries from customers and or clients regarding products or services offered by the company.
- Ensured that all customer data is kept confidential at all times.
Solar Appointment Setter
Pedleys Solar
MORNINGSIDE, QLD
10.2020 - 01.2021
- Utilised existing software to reach potential clientele
- Provided detailed information about products and services to clients.
- Followed up with customers after scheduled appointments were completed.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Ensured that all customer data is kept confidential at all times.
Customer Service Representative
Bunnings Warehouse
IPSWICH, QLD
01.2015 - 07.2021
- Assisted with both in person and telephonic customer inquiries, pertaining yet not limited to products, ordering, billing, returns and exchanges.
- Maintained a sanitary environment by sweeping floors, mopping where required and wiping down POS machines.
- Completed compulsory stocktakes ensuring all products are in correct spaces an accounted for.
- Areas I filled were; paint, registers, storage and, goods inwards
Food Service Worker
KFC
IPSWICH, QLD
01.2014 - 01.2015
- Greeted customers in a friendly and professional manner. Operated cash registers to process customer orders.
- Stocked shelves with inventory items. Cleaned and sanitized work areas an equipment.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Followed all health and safety regulations when handling food. Participated in team meetings to discuss performance goals and objectives.
- Assisted in training new employees on operations and customer service standards. Adhered to company policies when dealing with difficult situations or customer complaints.
Education
Cert III in Hospitality - Hospitality
Clear To Work
Online11.2019
Cert III in Health Service Assistant - Health
TAFE Queensland
South Brisbane06.2016
Some College (No Degree) - High School
St Augustine's College
Springfield, QLDSome College (No Degree) - High School
St Mary's College
Ipswich, QLDSkills
- Team Player
- Customer Service Excellence
- Phone Etiquette
- Time Management
- Excellence in Confidentiality
- Problem Solving
- Organisational Skills
- Willingness to Learn
- Acceptance of Criticism
Timeline
Operator
VIVA Energy Australia
02.2024 - Current
Customer Care Administrator
ActivTec Solutions
05.2021 - Current
Customer Experience and Sales Agent
TSA
02.2021 - 05.2021
Executive Assistant
Super Quick Electric
01.2021 - 02.2021
Solar Appointment Setter
Pedleys Solar
10.2020 - 01.2021
Customer Service Representative
Bunnings Warehouse
01.2015 - 07.2021
Food Service Worker
KFC
01.2014 - 01.2015
Cert III in Hospitality - Hospitality
Clear To Work
Cert III in Health Service Assistant - Health
TAFE Queensland
Some College (No Degree) - High School
St Augustine's College
Some College (No Degree) - High School
St Mary's College