Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Breeanna Maitland

Data ent
West Ipswich ,Qld

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Overview

16
16
years of professional experience

Work History

Customer Services

Foodworks
02.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Updated account information to maintain customer records.

Warehouse Assistant

Fino Foods
03.2017 - 09.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Data Entry

Amberley Airbase
03.2016 - 06.2017
  • Assisted with developing data entry processes.
  • Completed accurate and timely data entry.
  • Completed data entry for currency transactions.
  • Followed data entry protocols, rules and regulations.
  • Performed data entry, filing, copying and faxing.
  • Completed recordkeeping, filing and data entry duties.
  • Performed routine data entry or document management.
  • Completed business correspondence, transcription, and data entry.
  • Conducted audits of existing data entry processes.
  • Managed and organized documents for data entry tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed data entry of legal documents into electronic filing systems.
  • Answered phone calls, relayed messages, scanned documents and completed data entry.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained master calendar and spreadsheets for enrollments and data entry into protocol management system.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.

Disability Support Worker

Life Without Barriers
11.2014 - 02.2017
  • Designed individualized plans detailing daily activities and needs for patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Drove clients safely to social activities and appointments.
  • Kept accurate records for client files and handled related paperwork.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Completed psychosocial evaluations and needs assessments.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.

Customer Service

Target
11.2007 - 06.2012
  • Developed customer service scorecards to measure customer service performance.
  • Provided superior and individualized customer service.
  • Monitored banking associates for customer service.
  • Resolved issues and maintained customer service standards.
  • Oversaw customer service team training and development.
  • Directed cleaning, restocking, and customer service activities.
  • Addressed customer service overflow to reduce complaints.
  • Greeted customers and provided outstanding customer service.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Set schedule for tellers and customer service representatives.
  • Generated reports for customer service issues and repair records.
  • Supported team with customer service issues, voids and returns.

Education

Diploma In Counselling And Community Services -

Cq University
Salisbury, QLD
09.2013

Year 12 -

St Marys College
Woodend, QLD
11.2010

Skills

  • Flexible and Adaptable
  • Team Building
  • Multitasking Abilities
  • Active Listening
  • Organization and Time Management
  • Supervision and Leadership
  • Conflict Resolution
  • Networking
  • Data Management
  • Written Communication
  • Troubleshooting
  • First Aid/CPR
  • Team Management
  • Project Planning
  • Research

Timeline

Customer Services

Foodworks
02.2022 - Current

Warehouse Assistant

Fino Foods
03.2017 - 09.2021

Data Entry

Amberley Airbase
03.2016 - 06.2017

Disability Support Worker

Life Without Barriers
11.2014 - 02.2017

Customer Service

Target
11.2007 - 06.2012

Diploma In Counselling And Community Services -

Cq University

Year 12 -

St Marys College

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Breeanna MaitlandData ent