Breeanna Scali

Customer Service Assistant Supervisor

Drakes Supermarkets

01.2019 - Current

Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Streamlined communication between departments for improved collaboration and faster issue resolution.
Developed comprehensive training materials to ensure consistent performance among team members.
Mentored junior staff, resulting in increased productivity and reduced turnover rates.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Greeted customers entering store and responded promptly to customer needs.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.