Breeanna Cooper
Newcastle,NSW
Summary
I have spent 8 years in the property management space, I have developed a strong foundation in tenant relations and problem-solving through my roles as a Tenancy Manager in social housing, Leasing Manager, and Property Officer. In my current position, I manage a diverse portfolio of social housing properties, where I excel in addressing tenant concerns, resolving conflicts, and ensuring compliance with regulations. Experience in leasing has sharpened my skills in negotiation and customer service, while my background as a Property Officer has provided me with a comprehensive understanding of property maintenance and operational processes.
Overview
10
10
years of professional experience
Work History
Tenancy Relations Officer
Home In Place Australia
09.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and aiming to sustain tenancy.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Maintained a high occupancy rate and minimal vacant days through effective time management and communication skills to ensure Social Housing Policy is met.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Management of rent arrears and payment plans where applicable.
- Representation of Home In Place at NSW Civil and Administrative Tribunal.
- Completed annual rent calculations using housing database software.
- Keeping documents in compliance with legislation and compliance.
Customer Service Officer
Home In Place Australia
06.2022 - 09.2022
- Handled high volumes of phone calls, triaging enquiries and addressing clients concerns in a professional manner.
- Responsible for monitoring and responding to correspondence received in the branch inbox.
- Updating records, making accurate notes following client interaction in line with legislation and organisation policy.
- Maintained a high level of knowledge relevant to the organisation to assist customers with up to date information and recommendations.
- Handled a high volume of phone calls, entered accurate notes and actioned any requests within organisations expected time frames.
Specialty Leasing Manager
LJ Hooker
01.2020 - 06.2022
- Built strong relationships with clients through exceptional customer service.
- Collected, completed, and processed lease applications.
- Managed daily and weekly advertising and leasing plans.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted weekly reports on leasing activities.
- Carried out open homes, ingoing reports and virtual tours promptly to decrease vacant days and maintain high occupancy rate.
- Responsible for drawing up lease agreements and renewals across all portfolios.
- Acted as property associate 'floating staff' to assist with any leave while maintaining my own workload.
- Streamlined key storage for vacant properties.
Property Officer / Leasing Consultant
Leah Jay
03.2017 - 01.2020
- Prepare detailed ingoing and outgoing property condition reports
- Ensure lease agreements are current and rents are reviewed regularly.
- Completed routine inspections, managed any concerns directly with the tenant and landlord.
- Monitor rental arrears in line with legislation.
- Manage property maintenance requests.
Receptionist
Dalton Partners
02.2015 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate IV Property Services
TAFE NSW
11.2017
Skills
- Time Management
- Verbal and written communication
- Decision-Making
- Active listening
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Conflict Resolution
Timeline
Tenancy Relations Officer
Home In Place Australia
09.2022 - Current
Customer Service Officer
Home In Place Australia
06.2022 - 09.2022
Specialty Leasing Manager
LJ Hooker
01.2020 - 06.2022
Property Officer / Leasing Consultant
Leah Jay
03.2017 - 01.2020
Receptionist
Dalton Partners
02.2015 - 03.2017
Certificate IV Property Services
TAFE NSW
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