Breezae Tauasa
Hassal Grove ,Australia
Summary
Keen,hardworking and results driven customer service advisor with almost 3 years of experience in Personal
Servicing at NAB. Bringing forth a positive attitude and strong work ethic. Aiming to leverage my skills in a relationship associates role.Committed to responsibilities and advanced customer service abilities.
Overview
8
8
years of professional experience
Work History
Customer Serive Advisor
NAB
Parramatta, NSW
06.2021 - Current
- Assisting with front line customer service and account management by using a variety of banking systems and tools on a daily basis.
- Excellent communication skills, both verbal and written.
- Consistently strives to improve performance and implement constructive feedback
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Consistently understanding and accommodating to all customer inquires
- Proficient in various NAB software platforms
Warehouse Admin & PICK/PACKER
11.2020 - Current
- Excellent knowledge of Microsoft Office Software (Outlook, Word)
- Literacy Skills
- Attention to detail and accuracy
- Inventory Control
- Communicating through emails on a daily basis
- Consumable/Stock Ordering
- Booking Deliveries.
Warehouse Pick Packer
Action Workforce
07.2019 - 03.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Crew Trainer
McDonald's
06.2016 - 04.2019
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Provided friendly and professional customer service
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Worked as a supportive and co-operative team member
- Followed WHS safety procedures.
Education
High School Certificate -
Blacktown Girls High School
09.2018
Skills
- Critical thinking and problem solving
- Excellent Communication Skills
- Effective Time Management
- Ability to Work in a Team
- Customer Service
- Adaptability
- Strong Work Ethic
- Product Knowledge
- Problem-solving skills
- Professional telephone demeanour
References
- Available on Request
Timeline
Customer Serive Advisor
NAB
06.2021 - Current
Warehouse Admin & PICK/PACKER
11.2020 - Current
Warehouse Pick Packer
Action Workforce
07.2019 - 03.2020
Crew Trainer
McDonald's
06.2016 - 04.2019
High School Certificate -
Blacktown Girls High School