Breezae Tauasa

• Assisting with front line customer service and account management by using a variety of banking systems and tools on a daily basis.
• Proficient in various NAB software platform systems such as B2K, Ebobs, NABONE and Siebel.
• Excellent communication skills, both verbal and written.
• Consistently strives to improve performance and implement constructive feedback
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Learned and adapted quickly to new technology and software applications.
• Consistently understanding and accommodating to all customer inquires
• Assisting customers with existing Term Deposit enquiries such as, Rollovers,Withdraws,Closures.

• Excellent knowledge of Microsoft Office Software (Outlook, Word)
• Literacy Skills
• Attention to detail and accuracy
• Inventory Control
• Communicating through emails on a daily basis
• Consumable/Stock Ordering
• Booking Deliveries.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Recorded information, shortages, and discrepancies to keep records current and accurate
• Maintained tidy and clean work areas to promote optimal productivity and safety standards
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

• Supported the development of social skills and self-esteem in young participants through mentoring sessions.
• Managed event logistics including scheduling, budgeting, and coordinating with external partners for guest speakers or field trips.
• Educated young people about strategies for driving discussions and promoting social changes.
• Enhanced youth engagement by organizing team-building activities and group discussions.
• Led group discussions and activities to meet different community needs.
• Promoted personal development among youths by providing guidance on goal-setting, time management, and decision-making skills.
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• Worked well independently and on a team to solve problems
• Served as a friendly, hardworking, and punctual employee
• Organized and prioritized work to complete assignments in a timely, efficient manner
• Provided friendly and professional customer service
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
• Worked as a supportive and co-operative team member
• Followed WHS safety procedures.

Available upon request