Brenda Carmona
Perth,WA
Summary
Dynamic and highly organized professional with extensive experience in front desk operations, customer service and office administration. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in multitasking and delivering exceptional client service, maintaining professionalism under pressure, and ensuring a welcoming environment for all visitors.
Overview
3
3
years of professional experience
Work History
Receptionist
Viajero Hostel
01.2025 - 06.2025
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Assisted guests with inquiries, providing comprehensive information about hostel amenities.
- Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
Hotel Front Desk Receptionist
Hanoi Backpackers and Rooftop Bar
05.2023 - 10.2023
- Greeted and registered guests, providing exceptional customer service throughout stay.
- Managed room assignments using hotel management software, optimizing occupancy rates.
- Collected room deposits, fees, and payments.
- Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
Receptionist
Eco Hostel
02.2023 - 04.2023
- Greeted and welcomed visitors, ensuring a positive first impression of the organization.
- Managed guest check-in and check-out processes efficiently.
- Assisted with administrative tasks, including data entry and document preparation.
- Processed payments and handled cash transactions securely and accurately.
Hostel Manager
Casa Kraken Hostel
02.2022 - 01.2023
- Coordinated hostel activities, enhancing guest engagement and satisfaction through organized events.
- Oversaw maintenance and cleanliness standards, maintaining a welcoming environment for visitors.
- Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.
- Created detailed budgets and financial reports for management review, supporting informed decision-making processes.
Education
Bachelor of Arts - Visual Arts
Universidad Nacional Autonoma De Mexico
Mexico City, Mexico05-2021
Skills
- Front desk operations
- Conflict resolution
- Communication skills
- Customer/Client relations
- Booking software
- Multitasking abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Viajero Hostel
01.2025 - 06.2025
Hotel Front Desk Receptionist
Hanoi Backpackers and Rooftop Bar
05.2023 - 10.2023
Receptionist
Eco Hostel
02.2023 - 04.2023
Hostel Manager
Casa Kraken Hostel
02.2022 - 01.2023
Bachelor of Arts - Visual Arts
Universidad Nacional Autonoma De Mexico