BRENDA DURAN GUELI
Sydney,NSW
Summary
Enthusiastic and reliable professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Looking to provide excellent customer service and creating enjoyable experiences for each customer. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Shorehouse
08.2023 - 11.2023
- Taking reservations for customers over the phone, via email or an electronic booking system, in addition to setting and arranging tables using correct linen, cutlery, crockery and glasses.
- Welcoming customers, presenting them with menus and explaining any special items before relaying their order to kitchen and bar staff.
- Serving food and beverages to customers, clearing tables and collecting payment for meals or drinks.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Front Desk Receptionist
Shoredrive Motel
07.2023 - 10.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Take bookings by RMS.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Completed late check-ins and directed guests to rooms and facilities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Sorted, received, and answer mail correspondence.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Food Runner and Waitress
Macelleria
12.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Cleaner
VDG Services
11.2022 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in multiple areas.
Barback
Londres 126
11.2022 - 01.2023
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
Host and Receptionist
W Hotel
02.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
No Degree - English Education
IELTS
British Council Argentina07.2022
Teacher - Early Childhood Education
Kindergarten Teacher
Argentina11.2019
High School Diploma -
Dardo Rocha School
Argentina12.2015
Skills
- Customer Service
- Guest Relations Management
- Office Management
- Computer Skills: Microsoft Office, RMS
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Elementary
Timeline
Waitress
Shorehouse
08.2023 - 11.2023
Front Desk Receptionist
Shoredrive Motel
07.2023 - 10.2023
Food Runner and Waitress
Macelleria
12.2022 - 06.2023
Cleaner
VDG Services
11.2022 - 05.2023
Barback
Londres 126
11.2022 - 01.2023
Host and Receptionist
W Hotel
02.2022 - 07.2022
No Degree - English Education
IELTS
Teacher - Early Childhood Education
Kindergarten Teacher
High School Diploma -
Dardo Rocha School
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