Brenda Jessup

• Partnered with other departments to facilitate seamless issue escalation when necessary.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
• Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
• Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
• Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
• Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
• Trained new personnel regarding company operations, policies and services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Merchandised over-the-counter goods and rotated stock.
• Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
• Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
• Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
• Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
• Assisted customers in locating over-the-counter products, improving their overall shopping experience.
• Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
• Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
• Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
• Assisted customers in selecting over-the-counter medications and health care products.

Worked in multiple areas which included service desk/ returns, front-end operator and lay-by department.

Trained new employees and worked along side management to assist in customer care.