Brenda Katepu
Manor,VIC
Summary
Dedicated travel consultant known for exceptional customer service and expert knowledge of travel regulations. Successfully increased repeat business through personalized service and effective resolution of client concerns, ensuring memorable travel experiences.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Alofa Bookings and Transportation
Nadi, Fiji
05.2023 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel arrangements, ensuring seamless experiences for clients.
- Provided expert advice on international travel regulations and destination-specific requirements.
- Streamlined booking processes, enhancing efficiency and reducing turnaround times for client requests.
- Analyzed market trends to identify new opportunities for service offerings and promotional campaigns.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
Travel Agent Assistant
Angella's Cleaning Company
Auckland, New Zealand
02.2021 - 05.2023
- Coordinated travel itineraries ensuring client preferences and requirements were met.
- Researched and booked accommodations and transportation options for clients.
- Assisted clients in understanding travel documents and policies effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of bookings, cancellations, and changes in itineraries.
- Collaborated with vendors to secure competitive rates and enhance travel packages.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
Education
Bachelor of Laws - Law
University of New England
Sydney, NSW2030
No Degree - Foundation (entry Level)
University of The South Pacific
Suva Fiji11-2019
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Travel arrangements
- Exceptional customer service
- Advanced itinerary planning
- Global travel experience
- Social media
- Mentoring and training
- Company branding
- Special needs travelers
Languages
English
Professional Working
Tuvalu
Professional Working
Timeline
Travel Consultant
Alofa Bookings and Transportation
05.2023 - Current
Travel Agent Assistant
Angella's Cleaning Company
02.2021 - 05.2023
Bachelor of Laws - Law
University of New England
No Degree - Foundation (entry Level)
University of The South Pacific