Brenda Malakwen

Worked in a team of developers designing and developing website applications, and after a year moved to database team, where I developed system use cases and was responsible for redesigning, modifying and creating new features for Kenya School of Revenue and KRA websites.

• Review and develop system use cases and system design specifications
• Conduct unit testing of developed components based on agreed quality criteria
• Prepare documentations (user manuals, technical manuals, deployment instructions & roll back instructions, issue and ticket logs etc.) to ensure they meet set quality criteria for each component
• Provide support for post deployment issues
• Resolve issues arising from Quality Assurance (QA) tests.
• Provided excellent customer support, addressing client concerns and resolving issues promptly.
• Authored code fixes and enhancements for inclusion in future code releases and patches.

• Modified software through creating new features, fixing bugs, improving performance and UX/UI according to user requirements
• Working with stakeholders on technical issues including software design and maintenance
• Develop report dashboards based on stakeholder requirements and specifications
• Use scrum to manage team schedule with sprints running for two weeks where we planned, tracked and managed tasks using jira collaboration tools and had demonstrations at the end of each sprint
• Any assignments given as and when directed by management.

• Maintained database systems to track and analyze operational data.
• Participated in workshops and presentations related to projects to gain knowledge.
• Maintenance and troubleshooting of hardware and software
• Network maintenance and troubleshooting
• User support and helpdesk support
• Installation and configuration of operating systems and Application Software
• Monitoring daily performance of computer systems to ensure proper operations
• Storing and backup of user data.
• Gathered, organized and input information into digital database.