Brenda Ofa
TUNCURRY,NSW
Summary
Dynamic professional with a proven track record in customer service and nursing, adept at managing high-stress situations and resolving complaints to increase loyalty at Resolutionlife. Skilled in prioritisation and stakeholder relationship building, I excel in fast-paced environments, ensuring high customer satisfaction. Expertise in complaint resolution and service solutions, I bring both empathy and efficiency to every role.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Resolutionlife
10.1999 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Asisstant in Nursing (AIN)
Glaicia House
04.2019 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Customer service experience
- Product and service solutions
- Prioritisation
- Key stakeholder relationship building
- Positive and professional
- Complaint resolution
- Customer satisfaction measurement
Timeline
Asisstant in Nursing (AIN)
Glaicia House
04.2019 - 11.2019
Customer Service Representative
Resolutionlife
10.1999 - 11.2024
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