Brenda Julied Molina Molina

- Provide attention and solutions to customer concerns regarding their products and services, ensuring banking confidentiality and the right of confidentiality that is due to employees in the financial sector.
- Carry out the arches and verification tasks of the office resources defined in the procedures and cash policies or in case of complaints from customers regarding shortages, overages or differences in transactions.
- Assign responsibilities and delegate the necessary supervision to ensure compliance with the proposed objectives among the staff in charge.
- Comply with information security policies.
- Prepare and present the reports derived from the management of the office under his charge.
- To strive to increase the levels of customer satisfaction and therefore the growth of the organization.

- Attend financial consumers both in the office and by telephone, providing advice on the acquisition of new products or maintenance work on existing products.
- Perform maintenance work on the products and services of customers such as: allocation of transactional media, cancellation, renewal, replacement, adjustments and other activities according to the procedures and policies defined.
- Send for processing to the different departments the documentation provided by the clients of the product requests and maintenance activities of the services.
- Perform the maintenance and administration of customer information that is stored in the database from the initial registration to the updating and service provision processes.
- Custody and administration of the transactional media and controlled documents of the office keeping the stock control that allows the office to have an efficient and smooth operation.
- Ensure through the constant process of financial consumer awareness, that operations are not used to cover up resources that have their origin in criminal activities.
- To comply with information security policies.

- To attend to financial consumers who need to make transactions on products already constituted in the company, complying with the due procedures and security mechanisms.
- Support the activities of the office for the fulfillment of the assigned commercial goals.
- Custody and manage in the defined spaces securities, stamps and other elements to carry out the activity.
- Carry out the activities of the cash count and other assigned operative processes following the policies of the entity.
- Guarantee the security and quality in the handling of confidential information of financial consumers and the entity.
- Provide adequate education to financial consumers allowing them a better knowledge of products and services.