Brendan Adams
MARGATE,Tasmania
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
A dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inwards Goods
Bunnings Warehouse
Kingston, TAS
12.2021 - Current
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 30 pallets and packages per day.
- Conducted inventory audits with 100% accuracy following company procedures.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures. Recognized forklift coach at Bunnings Kingston.
Trade Specialist
Bunnings Warehouse
Kingston, TAS
05.2018 - 12.2021
- Devised product pricing strategies and trade marketing investments to support growth.
- Developed strategies to improve and maximize trade sales by completing promotional analysis and validating against expected results.
- Created trade marketing strategies to communicate strategies across our entire team.
- Consistently met and exceeded all set business KPIs
- Used multiple strategies to communicate strategies to 100+-member team
Team Supervisor
Bunnings Warehouse
Kingston, TAS
06.2017 - 05.2018
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Trade Sales
Bunnings Warehouse
Kingston, TAS
05.2016 - 07.2017
- Increased business sales utilizing both product and industry knowledge.
- Managed efficient cash register operations.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increase in building materials and timber products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Trade Sales
K&D Warehouse
Glenorchy, TAS
12.2015 - 05.2016
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
High School Diploma -
Cosgrove High School
Glenorchy, TAS11.1995
Skills
- Efficient and Detail-Oriented
- De-escalation Techniques
- Understanding Customer Needs
- Upselling Products and Services
- Data Entry and Maintenance
- Creative Problem Solving
- Customer Retention Strategies
- Customer Account Management
- Staff Management
- Policies and procedures
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 7 staff members.
- Achieved record sales multiple times over, for day, month and year with Commercial Sales within the store
Certification
- Licensed Test and Tag
- Australian White Card
- Tasmanian Full Drivers Licence
- HR Forklift Licence
Interests
Enjoy the outdoors, often hiking and geocaching.
I enjoy movies, a big fan of Marvel and Star Wars.
Nothing better than BBQs in the summer warmth.
Timeline
Inwards Goods
Bunnings Warehouse
12.2021 - Current
Trade Specialist
Bunnings Warehouse
05.2018 - 12.2021
Team Supervisor
Bunnings Warehouse
06.2017 - 05.2018
Trade Sales
Bunnings Warehouse
05.2016 - 07.2017
Trade Sales
K&D Warehouse
12.2015 - 05.2016
High School Diploma -
Cosgrove High School
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