BRENDAN ALLEN
Caboolture,QLD
Summary
Conscientious Fresh Produce Specialist, effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Detailed Produce Manager bringing 10 years of produce management experience. Well-versed in communicating with customers to offer top-quality service, as well as training highly effective teams to deliver quality service and performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Fresh Produce Specialist
Grant Prince - Fresh and Save
QLD & NSW
02.2025 - Current
- Developed product knowledge training materials for team members to enhance customer service.
- Streamlined ordering processes, improving efficiency in product replenishment.
- Collaborated with vendors to negotiate favorable terms and maintain price and quality standards.
- Conducted regular audits of produce quality, ensuring compliance with safety regulations.
- Analyzed consumer disputes to identify trends and improve resolution processes.
Fresh Produce Manager
Grant Prince - Fresh and Save Morayfield
Morayfield, QLD
09.2018 - 01.2025
- Built a clientele with a brand-new supermarket concept.
- Optimized store layout to facilitate a more seamless shopping experience for customers in the fresh produce department.
- Increased sales volumes by up to 30% in less than 2 years.
- Reduced waste levels by regularly monitoring inventory and adjusting orders accordingly.
- Enhanced customer satisfaction by providing knowledgeable and friendly service in the fresh produce department.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Produce Manager
Grant Prince - Prince Supermarkets (IGA Beerwah)
Beerwah, Australia
09.2014 - Current
- Interviewed job candidates and made staffing decisions
- Managed staff of 8 sales associates, 2 team leaders and 1 assistant manager
- Assigned employees to specific duties to best meet the needs of the store
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Increased sales volume by up to 30% in less than 2 years
Assistant Produce Manager
Grant Prince - Prince Supermarkets (IGA Noosa)
Noosa, Australia
06.2013 - 08.2014
- Assisted with management duties, leading and guiding staff with daily jobs
- Promoted from Assistant Manager to Department Manager within 1 year
Dairy/Freezer Manager
Ritchies IGA - (IGA Evans Head)
Evans Head, Australia
06.2012 - 05.2013
- Ordering and rotating stock onto shelves
- Working in a cold environment
Assistant Produce Manager
Wally George - IGA Evans Head (Previous owner)
Evans Head, Australia
07.2010 - 02.2013
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Responded to customer questions and requests in a prompt and efficient manner
- Greeted customers in a timely fashion while quickly determining their needs
- Built relationships with customers to increase likelihood of repeat business
Full time Qualified Plasterer
Bruce Allen - B&K Allen Plastering Contractors
Sunshine Coast, Australia
08.2003 - 02.2011
- Full time qualified Plasterer
- Earned my trade ticket by undergoing an apprenticeship
Assistant Produce Manager
Wally George - Foodstore/AUR Supermarkets
Mooloolah, Australia
07.1998 - 06.2003
- Learned a number of basic skills
- Engaged with customers in a sincere and friendly manner
- Prioritised helping customers over completing other routine tasks in the store
Education
No Degree - Retail Management
College Australia
Brisbane, QLD06-2020
Full time Qualified Plasterer - apprenticeship
B&K Allen Plastering Contractors
Sunshine Coast, QLD02.2011
High School Diploma -
Beerwah High School
Beerwah, QLD01.2001
Skills
- Fast Learner
- Strategic Thinker
- Team Leadership
- Positive Attitude
- Goal Orientated
- Dependable and reliable
- Provide safe working environment
- Customer Service
- Compliance Awareness
- Crisis Management
- Retail management experience
- Purchasing and planning
- Quality Control
- Waste Reduction
- Pricing strategy
- Product Merchandising
- Budget Development
- Staff Training
- Time management abilities
- Adaptability
Certification
- Completion of apprenticeship in Plastering (fibrous)
- Management skills for licensed contractors
- Completion of security training course
- Completion of fresh produce workshop
- Certificate II in hospitality
- Forklift licence
- Boat and Jet Ski licence
- Firearms licence
- Certificate IV in Retail Management
- Statement of attainment -
Use of hygienic practices for food safety
Participate in safe food handling practices
Timeline
Fresh Produce Specialist
Grant Prince - Fresh and Save
02.2025 - Current
Fresh Produce Manager
Grant Prince - Fresh and Save Morayfield
09.2018 - 01.2025
Produce Manager
Grant Prince - Prince Supermarkets (IGA Beerwah)
09.2014 - Current
Assistant Produce Manager
Grant Prince - Prince Supermarkets (IGA Noosa)
06.2013 - 08.2014
Dairy/Freezer Manager
Ritchies IGA - (IGA Evans Head)
06.2012 - 05.2013
Assistant Produce Manager
Wally George - IGA Evans Head (Previous owner)
07.2010 - 02.2013
Full time Qualified Plasterer
Bruce Allen - B&K Allen Plastering Contractors
08.2003 - 02.2011
Assistant Produce Manager
Wally George - Foodstore/AUR Supermarkets
07.1998 - 06.2003
Full time Qualified Plasterer - apprenticeship
B&K Allen Plastering Contractors
High School Diploma -
Beerwah High School
No Degree - Retail Management
College Australia