Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRENDAN BARNES

TAMWORTH,NSW

Summary

As a Account Manager I was responsible for managing a large client and provide quality candidates. delivering high-quality service and solutions, and to foster long-term relationships with our stakeholders.

I have a strong background in Branch Management, having served as an Assistant Branch Manager overseeing the daily operations, sales, as well as performing as acting Business Development officer for a V.E.T organisation.

My passion lies in delivering exceptional service and productivity output, and I am always eager to learn new knowledge and skills to enhance my abilities. My career goals are to continue to build strong foundations with any opportunities that are presented to me.

Overview

6
6
years of professional experience

Work History

Account Manager

Chandler Macleod
Tamworth
02.2024 - 05.2024
  • Meet personal and professional goals
  • Actively maintain and develop relationships with stakeholders
  • Maintain ongoing site visits and relations with candidates placed into assignment
  • Interview and present suitable candidates to clients
  • Develop new business with existing clients
  • Maintain accurate documentation and records
  • Follow all privacy and consent processes.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Acted as main point of contact in matters relating to client concerns and needs.

Assistant Branch Manager

Novaskill
Tamworth
08.2022 - 02.2024
  • Achieve and Exceed Monthly sales targets set by the Operations manager
  • Complete enrolments within the required timeframe
  • Actively pursue and develop relationships with industry stakeholders
  • Meet performance targets and KPIs
  • Oversee the financial performance of the New England Branch
  • Oversee all compliance within the New England Branch
  • Oversee staff
  • Day-to-day management of the New England Branch.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Ensured compliance with internal policies and procedures as well as external regulations.

Business Development Officer

Novaskill
Tamworth
08.2022 - 02.2024
  • Achieve and Exceed Monthly sales targets set by the Operations manager
  • Complete enrolments within the required timeframe
  • Actively pursue and develop relationships with industry stakeholders
  • Meet performance targets and KPIs.
  • Developed and implemented business development strategies to increase sales revenue.
  • Attended networking events to build relationships with potential clients.
  • Maintained an up-to-date database of contacts for potential customers.
  • Traveled throughout assigned territory to call on regular and prospective clients to grow and maintain relationships.

Job Active Consultant

Jobs Australia Enterprises
Tamworth
01.2021 - 01.2022
  • Assist clients to transition into sustainable employment
  • Liaise with Employers to market clients and obtain employment details
  • Provide strong customer service to all clients in person and over the phone
  • Case manages clients to meet their mutual obligation requirements in line with the Employment Services Jobactive Contract
  • General administration including resume writing, use of the Dept of Employment's, Employment Services System, booking appointments and completing client file notes, other web-based systems along with other programs
  • Meet personal and team KPI's.

Support Worker

House with No Steps | Aruma
Tamworth
05.2018 - 01.2021
  • Safely drove and attended customer to social activities and appointments
  • Documented daily activities, behaviors, and incidents for permanent record as well as all other relevant documentation in a timely manner
  • Reviewing and ensuring documentation is current
  • Promoted community inclusiveness by providing extensive physical, emotional and social Checked medication schedules and customer needs to ensure correct medication administered
  • Developed and implemented a variety of innovative strategies and changes to promote client self-sufficiency
  • Liaise with family members and friends of the client
  • Deliver professional service at a high standard to empower the customer with greater choice, control, and freedom
  • Implemented budgetary monitoring techniques to improve spending habits within the accommodation service.

SCOUT Support Officer

Aruma
Tamworth
  • Provide support with the implementation of the SCOUT System for the northern region, including data transfer, service agreements, updating customer profiles, creating new customer profiles, working alongside all mangers and the regional manager.

Education

Certificate IV - Leadership And Management

HGT Australia
Tamworth, NSW

Skills

  • Documentation skills
  • WWCC
  • Goal orientated
  • Data entry accuracy
  • Able to improvise and adapt
  • Meticulous record management
  • Strategic thinker
  • Adaptable to change
  • WHS aware and compliant
  • Self-motivated
  • Excellent communicator
  • Team player able to work autonomously
  • Computer literate
  • Follow policies and procedures
  • Management experience
  • Account Management
  • Client Relationship Management
  • Business Development
  • Complaint Management
  • Client Relationship Building

References

  • Meagan Martin, Novaskill, Compliance/RTO Specialist, 0414 816 968, Meaganm@novaskill.edu.au
  • Robyn Childs, Aruma, Flexible Support Manager, 0478 323 870, Robyn.childs@aruma.com.au
  • Serena Freeman, Jobs Australia Ent., Senior Case Manager, 0434 019 820

Timeline

Account Manager

Chandler Macleod
02.2024 - 05.2024

Assistant Branch Manager

Novaskill
08.2022 - 02.2024

Business Development Officer

Novaskill
08.2022 - 02.2024

Job Active Consultant

Jobs Australia Enterprises
01.2021 - 01.2022

Support Worker

House with No Steps | Aruma
05.2018 - 01.2021

SCOUT Support Officer

Aruma

Certificate IV - Leadership And Management

HGT Australia

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