Brendan Baumann
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Acting Assistant Manager
Goulburn Murray Water
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Officer Team Lead
Goulburn Murray Water
06.2020 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Officer
Goulburn Murray Water
08.2013 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
Carpenter / Joiner
AustView Glass & Aluminium
01.2002 - 08.2013
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Read and interpreted blueprints to follow specifications of projects.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Developed and implemented new processes and procedures to improve productivity and workflow.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Education
High School Diploma -
Mooroopna Secondary College
Mooroopna, VIC11.1998
Skills
- Staff Training
- Staff Development
- Scheduling and Coordinating
- Time Management
- Customer Relationship Management
- Training and Development
- Staff Supervision
- Reviewing Performance
- Reporting
- Recruiting and Interviewing
- Employee Coaching and Mentoring
- Managing Multiple Priorities
- Consulting
- Team Motivation
- Customer Service and Satisfaction
Additional Information
Available on request
Timeline
Acting Assistant Manager
Goulburn Murray Water
10.2022 - Current
Customer Service Officer Team Lead
Goulburn Murray Water
06.2020 - 10.2022
Customer Service Officer
Goulburn Murray Water
08.2013 - 06.2020
Carpenter / Joiner
AustView Glass & Aluminium
01.2002 - 08.2013
High School Diploma -
Mooroopna Secondary College
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