Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Brown

Summary

Hardworking and highly skilled credit officer with years of experience in the finance industry.

Overview

25
25
years of professional experience

Work History

Major Retail Credit Officer

DuluxGroup
12.2019 - Current
  • Once I joined the Major Retail team and became a credit officer, my first assigned ledger was managing the Independent Hardware Group accounts, Mitre 10 and Danks. This ledger included roughly 3350 accounts across Australia and New Zealand, with an approximate total annual sales of $102.7 million.
  • The primary duty involved in this position is the management of current and overdue debt across all businesses and accounts. Communicating with the Accounts Payable team of Mitre 10, I ensured that all of the correct procedures were in place to manage and limit any debt or complications that may occur.
  • I created and implemented many different procedures. These included multiple reports, analysing and providing the relevant information to customers concerning overdue debt data, pending or rejected claim information, unallocated credit amounts or payments and many more. This aspect of the job significantly improved my problem-solving skills and data analysis.
  • The allocation of monthly payments made across all Australian and New Zealand businesses occurred during the end-of-the-month period. These payments averaged approximately from 2 million to 5 million each month. This critical task involved analysing the remittance provided by the customer and matching the amount paid precisely to the correct invoices, deducting the exact claim amounts and referencing accordingly, deducting all rebates and calculating and deducting the approved settlement discount each month.
  • Due to the implementation of electronic data interchange before my time managing this ledger, I implemented monthly data analysis and review of each account to ensure the complex background information was correct to increase the orders received and limit the overall debt going overdue. Executing this procedure taught me an incredible amount about the different technical systems used and the importance of precise data.
  • I managed the Mitre 10 ledger for three years before I was required to change roles to assist the team with upcoming transitions and others moving away from the business. Currently, I am managing the Automotive ledger, which includes companies such as Supercheap, Repco, and Blackwoods. I am also in charge of a new business we have acquired, Admil & Sealants Australasia. Due to critical thinking and many hours put into my previous ledger, I transitioned into this new role smoothly and took on a mentor role to train new team members.

Credit Services Officer

DuluxGroup
01.1999 - 12.2019
  • Being the first point of contact for any inbound calls made to the DuluxGroup credit department. These calls included customers making payments, checking balances on their accounts, approving orders to be released, sending any requested invoice copies or statements, or delegating the more complex enquiries to the relevant credit officers.
  • I managed multiple email inboxes for the DuluxGroup businesses such as Dulux, Cabots and Lincoln Sentry. This task involved responding and actioning all emails, including invoice and statement copy requests, adding notes to relevant accounts for any payment receipts received, analysing and providing in-depth detail of a customer account when requested, assisting Dulux Trade Centres or Sales representatives, or delegating the more complex emails to the relevant credit officers.
  • I assisted in managing and organising intricate proof of delivery documents for a range of DuluxGroup businesses. This assignment involved being mentored by a senior credit officer to learn and become another avenue for employees to request assistance and information concerning the essential documents required by customers.
  • During the end of my time in the credit services team, I was one of the few team members involved in assisting our trade team with payment allocations and tasks usually only done by a credit officer. This assignment again involved being mentored by a trade team member to learn and provide assistance during the more active times of the month.
  • As a credit services team member, I worked extremely hard to push myself and be available to take on and learn anything that would assist the department and elevate my knowledge and career. At the end of my time in this team, I received the "Best All-Rounder" award, which is decided and awarded through a voting system including the entire department.

Education

High School Diploma -

Caulfield Grammar School
Wheelers Hill, VIC
12.2017

Skills

  • Analytical and Critical Thinking
  • Problem Solving
  • Procedure Implementation
  • Risk Management
  • MS Office
  • Project Planning
  • Data Analysis
  • Mentor and Leadership Roles
  • Teamwork
  • Communication
  • Customer Service
  • Computer Skills

Timeline

Major Retail Credit Officer

DuluxGroup
12.2019 - Current

Credit Services Officer

DuluxGroup
01.1999 - 12.2019

High School Diploma -

Caulfield Grammar School

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Brendan Brown