Brendan Burgess
Chapel Hill,Qld
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Steel Fixing Solutions Pty Ltd
2012.06 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Manager
Bremner Ford
2007.02 - 2012.06
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
Education
No Degree - Pre Apprentice Carpentary
TAFE Queensland
Acacia Ridge, QLD12.1987
High School Diploma -
Sunnybank State High School
Sunnybank, QLD12.1986
Skills
- Labor Cost Controls
- Cross-Functional Team Management
- Market Growth
- Staff Development
- Safety Assurance
- Sales Expertise
- Profit and Loss
- Employee Scheduling
- Project Planning
- Sales Team Development
- Product Costing
- Profit and Loss Accountability
- Vendor Negotiations
- Risk Management
- Verbal and Written Communication
- Operations Management
- Financial Document Control
- Team Leadership
- Sales Planning and Implementation
- Team Training
- Budgeting and Cost Control
- Vendor Partnerships
Referee Touch Rugby League
Referee Touch Rugby league games 3 nights per week
Timeline
General Manager
Steel Fixing Solutions Pty Ltd
2012.06 - Current
Sales Manager
Bremner Ford
2007.02 - 2012.06
No Degree - Pre Apprentice Carpentary
TAFE Queensland
High School Diploma -
Sunnybank State High School
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