Brendan Crook
Wangaratta,VIC
Summary
Results-driven professional with diverse experience across sales, IT, and business management. Proven ability to exceed sales targets and build strong client relationships, leveraging strategic negotiation skills. Expertise in designing and implementing technology solutions that enhance operational efficiency and drive revenue growth. Committed to delivering exceptional service and fostering long-term partnerships in competitive environments.
Overview
9
9
years of professional experience
Work History
Advertising Sales Consultant
North East Media
Wangaratta, VIC
05.2025 - Current
- Crafted advertising strategies for diverse clients across various media platforms.
- Managed client relationships to drive satisfaction and retention.
- Conducted market research to identify trends and client needs.
- Presented targeted advertising proposals to potential clients and stakeholders.
- Monitored competitor activities to maintain a competitive edge.
- Negotiated contracts and rates to optimize advertising campaign profitability.
- Attended industry events, conferences, and trade shows for networking opportunities.
Owner & CEO
PowerWave Wash & Restore
04.2024 - Current
- Established and managed PowerWave Wash & Restore, specialising in commercial and residential pressure washing.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Executed sales initiatives that increased customer acquisition and retention.
- Designed and launched a professional website to showcase services and drive engagement.
- Created detailed quotes for clients based on tailored service offerings.
- Set competitive pricing structures to maximise profitability while ensuring value.
- Sourced high-quality products to improve service efficiency and effectiveness.
- Reclaimed lost customers through targeted outreach and personalised follow-ups.
- Maintained relationships with existing clients by providing superior customer service.
- Analysed client business needs and assisted in determining appropriate resources and strategies.
- Forecasted customer demand to set prices or credit terms for goods or services.
Sales Representative
Lawrence & Hanson (Pacific DataCom)
11.2023 - 04.2024
- Established strong client relationships to drive retention and satisfaction.
- Delivered direct customer service to address inquiries and resolve issues promptly.
- Created accurate quotes to facilitate timely decision-making for clients.
- Conducted pricing analysis to ensure competitive offers.
- Sourced products to meet client requirements efficiently.
- Reclaimed lost customers through targeted outreach strategies.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Representative
Rangeview Transport
07.2023 - 11.2023
- Established strong client relationships and managed ongoing accounts effectively.
- Delivered direct customer service to enhance satisfaction and retention.
- Created accurate quotes for prospective clients, streamlining sales processes.
- Developed strategies to improve business operations and increase revenue.
- Achieved record-breaking sales in the company's history within two months of employment.
- Designed and implemented an automated quotation system to improve efficiency.
- Secured nine new, substantial clients within three months. Along with more regular-sized clients, contributing to business growth.
IT Support
Miele
12.2021 - 07.2023
- Company Overview: IT Support for all of Australia and New Zealand.
- IT Support for all of Australia and New Zealand.
- Imaging/Building of computers/laptops.
- Use of ASW, SAP, Lotus, IBM products, AD, Office, Telstra and more.
- Build and supply iPhones.
- Tickets.
- Troubleshooting and testing.
- On-calls/after-hours on-call.
- Travelling to & maintaining multiple sites.
- IT Support for all of Australia and New Zealand.
- Found a way to automate report generation.
- This meant that the reliability of accurate reports increased while the number of people needed for them shrunk.
- Previously reports had to be manually generated into Excel sheets from the order software (ASW) and then edited. Now reports have an Excel sheet that automatically updates and edits daily.
Customer Call Agent (Sales)
Miele
08.2021 - 12.2021
- Managed customer communications through calls and emails to address inquiries effectively.
- Executed order management processes, ensuring accuracy in maintenance tasks.
- Utilised ASW system for streamlined order tracking and fulfilment.
- Provided product guidance to customers, enhancing understanding of features and benefits.
- Resolved customer issues using problem-solving skills.
- Assisted customers with navigating the company's website and placing orders online.
- Documented processes for handling different types of customer inquiries.
Baker
Bakers Delight
02.2019 - 07.2021
- Completed apprenticeship as afull-time baker, mastering various baking techniques.
- Trained others in baking practices and occupational health and safety regulations.
- Achieved success in all aspects of training programs, enhancing team competencies.
- Sold baked goods, consistently meeting customer demands and preferences.
- Adapted to early morning work schedule, maintaining productivity and efficiency.
- Followed and implemented occupational health and safety regulations to ensure compliance.
Customer Service Cashier
Kentucky Fried Chicken (KFC)
01.2017 - 01.2019
- Processed customer orders daily, ensuring timely and accurate fulfilment.
- Delivered exceptional front counter sales service to enhance customer experience.
- Provided efficient drive-through customer service, addressing inquiries and ensuring order accuracy.
- Operated cooking equipment, adhering to safety and quality standards.
- Maintained cleanliness of work areas to promote a safe environment.
- Trained new employees on operational procedures and customer service standards.
- Complied with OH&S regulations to ensure workplace safety.
- Recognised as Best Customer Service Person by store management for outstanding performance.
Education
Certificate III in Baking -
Federation University Australia
VIC03-2021
Wheelers Hill Secondary College
Melbourne, VIC11-2018
Skills
- Sales strategy
- Lead generation
- Client relationship management
- Website development
- Problem solving
- Team leadership
- Market analysis
- Effective communication
- Time management
- Project management
- Business planning
- Marketing
- Business administration
- Negotiation
- Social media control
- Staff management
- Technical support
- Computer imaging
- Software installation
Personal Information
- Age: 23
- Date of Birth: 03/14/02
- Gender: Male
References
References available upon request.
Timeline
Advertising Sales Consultant
North East Media
05.2025 - Current
Owner & CEO
PowerWave Wash & Restore
04.2024 - Current
Sales Representative
Lawrence & Hanson (Pacific DataCom)
11.2023 - 04.2024
Sales Representative
Rangeview Transport
07.2023 - 11.2023
IT Support
Miele
12.2021 - 07.2023
Customer Call Agent (Sales)
Miele
08.2021 - 12.2021
Baker
Bakers Delight
02.2019 - 07.2021
Customer Service Cashier
Kentucky Fried Chicken (KFC)
01.2017 - 01.2019
Certificate III in Baking -
Federation University Australia
Wheelers Hill Secondary College
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