Brendan Doyle
Pakenham,Australia
Summary
Experienced front of house employee adept at ensuring smooth restaurant operations. Skilled in maintaining high levels of customer service, coordinating staff, and implementing effective operational procedures. Demonstrates expertise in conflict resolution and team leadership, resulting in improved performance and increased customer satisfaction.
Overview
7
7
years of professional experience
Work History
Barista & Cafe All Rounder
The Rise Pizzeria
Narre Warren North, VIC
01.2024 - Current
- Prepared a large number of coffee orders during peak service periods within or below average wait times set by management
- Developed and maintained loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Trained junior staff team members with positive reinforcement and encouraging coaching techniques.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Food & Beverage Supervisor
Dainton Brewery
Dandenong, VIC
10.2023 - 01.2024
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Brewery Manager
Atura Hotels
Dandenong, VIC
04.2023 - 10.2023
- Observed employee's individual strengths and implemented mentoring strategies to further develop strong points and improve upon weaknesses
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly
- Ensured smooth execution of functions and events by coordinating logistics, catering, audio-visual equipment, and other essential services.
Food & Beverage Supervisor
Atura Hotels
Dandenong, VIC
10.2022 - 04.2023
- Successfully supervised multiple departments to ensure conference client needs were met daily
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service, and accurate delivery
- Boosted team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques
- Supervised a large variety of small to large-scale functions and events, ensuring timely preparation, delivery, and setup to exceed client expectations.
Event Volunteer
St Kilda Football Club
Moorabbin, VIC
02.2021 - 12.2021
- Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution.
- Maintained cleanliness throughout the venue during events, contributing to a positive overall experience for attendees and organizers alike.
- Supported fellow volunteers when needed by sharing responsibilities or taking over tasks when necessary for successful completion of the event''s goals.
- Assisted with setup and teardown of event spaces, contributing to timely execution and efficient transitions.
Logistics Officer
HACH Pacific
Dandenong, VIC
05.2020 - 02.2021
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Food & Beverage Attendant
Beretta's Hotel
Langwarrin, VIC
01.2018 - 06.2020
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with team members in a timely and effective manner to provide prompt, smooth and excellent customer service
- Served high customer volumes during special events, nights, and weekends.
Education
Diploma of Business -
Torrens University Australia
Melbourne12.2022
Diploma of Sport Development -
Holmesglen Institute
Moorabbin12.2021
Diploma of Event Management -
Holmesglen Institute
Moorabbin12.2021
Skills
- Coffee expertise
- Beverage Preparation
- POS Systems
- Cash Handling
- Up-selling
- Exceptional customer service
- Team Leadership
- Restaurant Operations
Timeline
Barista & Cafe All Rounder
The Rise Pizzeria
01.2024 - Current
Food & Beverage Supervisor
Dainton Brewery
10.2023 - 01.2024
Brewery Manager
Atura Hotels
04.2023 - 10.2023
Food & Beverage Supervisor
Atura Hotels
10.2022 - 04.2023
Event Volunteer
St Kilda Football Club
02.2021 - 12.2021
Logistics Officer
HACH Pacific
05.2020 - 02.2021
Food & Beverage Attendant
Beretta's Hotel
01.2018 - 06.2020
Diploma of Business -
Torrens University Australia
Diploma of Sport Development -
Holmesglen Institute
Diploma of Event Management -
Holmesglen Institute