Brendan Evans
Summary
I am a dedicated Application Specialist from Sydney adept at creating new workflows and solutions for Imaging IT clients with a successful radiology career comprising more than 14 years of experience in the radiology discipline. In my current role, I lead application deployments for Sectra which includes NSW Health and multiple private customers, onboard radiologists onto the Sectra PACS system, Project Manage Hardware Refreshes and Software upgrades for existing customers, constantly upskilling my knowledge of the PACS and reaching out to customers to improve their workflows, solve BAU service desk cases, create and present training material to end users, work with the sales team to demonstrate the product. Experience in creating and presenting training material ensuring effective processes are in place to efficiently onboard customers, that material for current and new customers is easily accessible and the benefits of digital radiology are at the forefront of all medical imaging systems decisions going forward.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PACS Applications Specialist
SECTRA
05.2021 - Current
- Streamlined user experience with the continuous training of application features and design.
- Collaborated with cross-functional teams to implement new software applications, resulting in increased business efficiency.
- Streamlined onboarding processes for new clients, reducing the time to initial product adoption.
- Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
- Delivered high-quality customer support by providing prompt troubleshooting assistance for various technical issues.
- Project Manage Hardware Refreshes and System Upgrades for current customers
- Thorough knowledge of radiology QA workflows and troubleshooting options
- Onboarded hundreds of Radiologists and Radiographers onto the new NSW RIS-PACS system
- Lead applications specialist for the roll-out of Nuance Dragon Cloud speech recognition
- Lead applications specialist for the deployment of Sectra PACS in Mid North Coast, Northern NSW, and Sydney LHDs
- Work closely with other PACS and Modality vendors ensuring issues are solved in an appropriate time frame
- Lead the workflow creation process for the Sectra Digital Pathology Solution
- Upskill on the latest advancements in Radiology to stay informed about the latest features and developments of Sectra's enterprise solution
- Developed International Training Material for Nuance Speech Recognition for use throughout Sectra Globally
- Lead the applications team with specialty workflows/integrations
- Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.
- Mentor new applications specialists ensuring efficient onboarding and know what their daily/weekly tasks are
- Develop a training schedule and material for eHealth, System administrators and reporting end users for the roll-out of Nuance
- Work with Sales/Attended conferences to demonstrate the Sectra system to potential customers
- Enhanced application functionality by identifying and resolving software issues in a timely manner.
Medical Radiation Scientist–MRI
Westmead Hospital
11.2017 - 05.2021
- Experience in using a multitude of cloud-based storage platforms including, Sydney University Cloudstor, NeuroRX and IXICO transfer systems
- Became proficient in the use of Centricity PACS including the ability to view patient images and recall patients' previous images to help plan the current scan
- Developed the necessary skills to effectively run both the Siemens Skyra and Prisma 3T MRI systems including manipulating sequences to achieve desired protocols requested by radiology consultants
- Train new team members on the Siemens operating system from patient workflow management, sequence selection & optimisation, to developing and saving new protocols
- Over 7 months experience in the use of SECTRA PACS including organising hanging protocols, query retrieving patient images, rejecting/mismatching images and creating worklists
- Fully competent in Cardiac MRI imaging in both human, porcine and ovine subjects
- Manage the research data ensuring all sequences are transferred to the required destinations including cloud computing servers (eg, cloudstor), PACS and exported to external hard drives when required.
Senior MRI Radiographer
Superscan Parramatta
09.2014 - 10.2017
- Over three years' experience operating the Siemens Aera including developing the skills to manipulate MRI factors to target specific patients, pathologies or regions
- Advanced my knowledge in all basic MRI regions including Neuro, MSK, Abdominal and Pelvic Imaging
- In this role I have developed the ability to work autonomously and have perfected ‘one-on-one' training techniques and skills
- Developed ability to scan advanced Breast and Prostate MRI
- Acquired extensive knowledge of imaging artefact detection and correction
- Gained knowledge in the use of the Synapse PACS/RIS system.
Education
Bachelor of Medical Radiation Science in Diagnostic Radiography -
University of Sydney
Master of Science - Magnetic Resonance Imaging (MRI) Technology
Queensland University of Technology
Brisbane, QLDSkills
- Adaptability
- Customer Service and Support
- User Feedback
- Deadline-Oriented
- Team Leadership
- Project Management
- Training and Mentoring
- Decision Making
- Conflict Resolution
- Relationship Management
professional attributes
- Project management experience
- Knowledge in NSW Health's State RIS-PACS Solution
- BAU / Service support knowledge for PACS related Issues
- General understanding of DICOM and HL7 workflows
- Experience in deploying new products into the radiology reporting workstreams
Certification
Prince2 7th Edition Foundation Course - Estimated Completion February 2024
hobbies and interests
- 3 X 3 Rubix Cube
- Golf
- Mountain Biking
Affiliations
- 3x3 Rubix Cube
- Golf
- Mountain Biking
References
References available upon request.
Timeline
PACS Applications Specialist
SECTRA
05.2021 - Current
Medical Radiation Scientist–MRI
Westmead Hospital
11.2017 - 05.2021
Senior MRI Radiographer
Superscan Parramatta
09.2014 - 10.2017
Bachelor of Medical Radiation Science in Diagnostic Radiography -
University of Sydney
Master of Science - Magnetic Resonance Imaging (MRI) Technology
Queensland University of Technology
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