Brendan Fernando
Clyde North,VIC
Summary
Seeking a career change that allows me to utilize my diverse skill set and explore new opportunities. I am eager to contribute to the success of an organization by leveraging my strong organizational skills, adaptability, and passion for learning in a new and challenging role. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Ass
Selby Acoustics
03.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
STORE MANAGER
SCHNITZ CRANBOURNE PARK
11.2021 - 03.2024
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
TV WALL MOUNT TECHNICIAN
MATES RATES TV'S
06.2020 - 11.2021
- Installed and mounted TVs, ensuring proper cable management and audio installation
- Provided technical support and troubleshooting assistance to customers.
ASSISTANT STORE MANAGER
SCHNITZ FOUNTAIN GATE
11.2018 - 06.2020
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
TEAM MEMBER
SCHNITZ CRANBOURNE PARK
03.2015 - 10.2018
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Rostering staff and making sure not to over budget
- Stock ordering
- Stock takes
- Coached employees on customer service and selling techniques
- Maintained organized store environment for customer and employee health and safety
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Rostering staff
- Ordering stock
- Stocktake
- Communicated effectively with customers, supervisors, and team members.
TEAM MEMBER
DEGANI CRANBOURNE PARK
03.2016 - 09.2018
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Cooking and prepping
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Cooking breakfast and lunch up to standards
- Keeping up with cleaning
- Weekly maintenance.
Education
HIGH SCHOOL DIPLOMA -
HERITAGE COLLEGE
11.2014
Skills
- Product and Service Sales
- Team Leadership
- Shift Checklists
- Staff Management
- Customer Service
- Store Opening and Closing Procedures
- Visual Merchandising
- Processing payments
Certification
Driver's license
References
References available upon request
Timeline
Sales Ass
Selby Acoustics
03.2024 - Current
STORE MANAGER
SCHNITZ CRANBOURNE PARK
11.2021 - 03.2024
TV WALL MOUNT TECHNICIAN
MATES RATES TV'S
06.2020 - 11.2021
ASSISTANT STORE MANAGER
SCHNITZ FOUNTAIN GATE
11.2018 - 06.2020
TEAM MEMBER
DEGANI CRANBOURNE PARK
03.2016 - 09.2018
TEAM MEMBER
SCHNITZ CRANBOURNE PARK
03.2015 - 10.2018
HIGH SCHOOL DIPLOMA -
HERITAGE COLLEGE
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