Brendan Gonano

• Ensure that lease quotes are issued correctly and followed up to drive sales conversion.
• Enter new proposals with sufficient data into eBoss to enable credit decisioning.
• Communicate credit decisions to customer/dealers.
• Generate contract documentation. (Loans, rental/lease agreements, hire purchases)
• Confirm that all deals are fully compliant prior to booking and funding.
• Work closely with the Sales organisation to ensure that monthly volume targets are met and play
  a proactive, leading role in driving pipeline management and conversion.
• Liaise closely with Internal Compliance team to ensure adherence to all internal & external audit
  requirements.
• Address, Agreement Validation & Fraud Management. Validate addresses to ensure assets are delivered to the correct commercial premise. Review returned signed agreements to confirm the individual signing has the authority to do so or is in line with the company’s delegations matrix. Escalate any fraudulent deals to the relevant team for review.
• Customer Due Diligence (CDD) & Enhanced Customer Due Diligence (ECDD): Undertake scheduled/refresh reviews on existing customers in line with the customer refresh review process. Collate CDD information on prospective customers in accordance with AML/CTF Procedures Manual. Screen customers against PEP and sanctions lists, investigate any matches, and escalate cases to Compliance as necessary. Approve the CDD information collated on prospective customers.
• Submit high risk customers for approval to head of compliance for review.
• Transition Team Member: Assist in testing, end user support regarding upgrades to the system (Eboss).

- Design and support workarounds.

- Assist in amendments/update to current procedures.

- Assist colleagues with queries pertaining to any errors raised.

- Raise defects.

• Confirm that vendors are correctly invoicing customers and remitting the funds for the rental portion to Capital Finance/Westpac.
• Ensure all accounts are being actioned for collection and identify any arrears issues.
• Check samples of new business to ensure contract details match.
• Conduct monthly/fortnightly/weekly reporting.
• Investigation of payments and finalising contracts.
• Negotiate payment terms with customer regarding any arrears payable.
• Handle high volume of receipting payments, invoicing, and processing of direct debits.
• Liaise with vendors and customers regarding contracts in arrears . Raise provision for contracts in arrears, liquidation/ Administration or accounts in which Telstra are disclosing.
• Liaise with Liquidators, create payouts for contracts in liquidation/ administration.
• Issue Disclosure letters for Telstra Contracts, Letter of Demands, Repossession Notices and Termination and Demand letters.
• Conduct system testing due to system migration from LLAS to Infolease.
• Adhere to collection regulation / Privacy laws. Proficient in programs: Microsoft Outlook, Recall, Excel, Colin, InfoLease, LLAS.

• Understand the importance of quick resolution of concerns and know when to escalate issues.
• Ensure that the Post Valuation Query process is followed and that all queries are captured within internal Valuation Management System (VMS).
• Ensure enquiries received are logged to the valuer and liaise with clients and valuers as necessary to gain a full understanding of issues.
• Resolve Post Valuation queries within Service Level Agreement (SLA) timelines and maintain a query register as per guidelines.
• Collate, check, and send file audits as requested by clients. Undertake report auditing as directed and escalate and communicate auditing issues promptly to the Team Leader.
• Identify improvements or issues within VMS which hinder compliance to client requirements. Assist with data collation for training or system improvements.
• Ensure audit recording systems are maintained to a professional standard in order to satisfy customer SLAs.
• Assist with the production of periodic reporting documents requested for internal policy review, and strategic management decisions.

• Help manage 1500+ commercial contracts (Undisclosed and disclosed). Issue disclosure letters and where required, submit for write off if all avenues are exhausted.
• Liaise with vendors and customers regarding contracts in arrears. Raise provisions for contracts in arrears, liquidation/ administration or accounts in which Telstra is disclosing.
• Liaise with Liquidators, create payouts for contracts in liquidation/ administration.
• Handle manual invoicing, process manual direct debits, and change direct debit details as needed.