Brendan Groves
Padbury,W.A
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Service Advisor
Ultra Tune
02.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Store Manager
Autobarn
11.2019 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Sales Representative
Burson Auto Parts
03.2005 - 10.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Duncraig Senior High School
Duncraig, WA12.1987
Skills
- Documentation and Reporting
- Quality Control
- Computer Skills
- Cost Estimation
- Technical Support
- Service Recommendations
- Customer Retention
- Service Estimates
- Customer Service
- Price Quoting
Timeline
Service Advisor
Ultra Tune
02.2023 - Current
Store Manager
Autobarn
11.2019 - 01.2023
Sales Representative
Burson Auto Parts
03.2005 - 10.2019
High School Diploma -
Duncraig Senior High School
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