Brendan Karrasch
UPPER KEDRON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Work Experience
Queensand Rail
- Throughout work experience I was shown many different roles and given the opportunity to do tasks involving customer service, manual handling and assisting where needed.
Passenger Service Agent
Menzies Aviation
11.2024 - Current
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Airline Services Operator
Gate Gourmet
09.2023 - 11.2024
- Participated in ongoing training programs to improve knowledge of airline policies, procedures, products, and services.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Maintained clean, orderly work environment free of hazards.
- Contributed to achieving on-time performance targets through effective coordination with ground staff and crew members during loading and offloading procedures.
Fruit & Veg Team Member
Woolworths
11.2019 - 09.2023
- Responsible for cleaning, maintaining, looking after customers and fixing problems throughout the department
- Shift supervisor
- Working as a team
- Teaching others how to do certain tasks.
Education
Achieved a Certificate II in Rail Infrastructure -
Tafe Queensland
High School Diploma -
Everton Park State High School
11-2022
Skills
- Customer service
- Manual Handling
- Computer literacy
- Training and mentoring
- Facility Cleaning
- Sales expertise
- Attention to Detail
- Clear Communication
- Cash Handling
- Following Instructions
- Flexible Schedule
- Leadership Qualities
- Safety understanding
- Attention to detail
- Outstanding communication skills
- Professionalism and etiquette
- Complex Problem-solving
- Initiative
- Scheduling
Certification
- CPR Certified
- First Aid Certified
- Queensland Certificate of Education
Hobbies and Interests
- Aviation
- Aviation Photography
- Swimming
- Technology
Timeline
Passenger Service Agent
Menzies Aviation
11.2024 - Current
Airline Services Operator
Gate Gourmet
09.2023 - 11.2024
Fruit & Veg Team Member
Woolworths
11.2019 - 09.2023
Work Experience
Queensand Rail
Achieved a Certificate II in Rail Infrastructure -
Tafe Queensland
High School Diploma -
Everton Park State High School
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