Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brendan Ma

St Albans,VIC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Engaging and personable in increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Highly organized and motivated Account Executive/Manager with demonstrated track record of building relationships with clients and developing successful sales campaigns and revenue growth.

Overview

5
5
years of professional experience

Work History

Account Executive

MailGuard
09.2022 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.

National Account Manager

RateMyAgent, Cremorne
02.2021 - 09.2022
  • Managing existing client accounts with the purpose of improving their agency and ensuring the usage of the tool
  • Onboarding clients on subscription sign ups
  • Identifying and growing state territories
  • Analytics and presenting data
  • Annual client renewals (subscriptions)
  • Point of contact for all billing and troubleshooting based enquiries
  • Achievements
  • Consistently bringing in new revenue and upsold products within the
  • Account Management team

National Account Manager

CWT
11.2018 - 02.2021
  • Managing existing client accounts with the purpose of improvingrelationship and up-selling additional services and products
  • Client revenue retention
  • Presenting Analytical data with travel habits and reducing costs
  • Security and policy updates
  • Point of contact for existing clients for the purpose of resolving anyissues or queries related to the services provided
  • Achievements
  • Maintained and grew client portfolio consistently for 2 years

Education

William Angliss Institute of TAFE
Melbourne, VIC
2013

Diploma - Event Management

William Angliss Institute of TAFE
Melbourne, VIC
2009

Skills

  • Customer Relationships
  • Product and Service Sales
  • Strong Relationships
  • Cyber Security & Risks

Accomplishments

2016 National Winner - Young Travel Agent of the Year (AFTA)

Timeline

Account Executive

MailGuard
09.2022 - Current

National Account Manager

RateMyAgent, Cremorne
02.2021 - 09.2022

National Account Manager

CWT
11.2018 - 02.2021

William Angliss Institute of TAFE

Diploma - Event Management

William Angliss Institute of TAFE

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