Brendan Price
Springfield Lakes
Summary
Dedicated professional with a strong background in customer service and problem-solving. Known for attention to detail and adaptability, contributing to successful team dynamics and operational improvements.
Overview
21
21
years of professional experience
Work History
Pre Construction Manager
Cure All Pest Control
Brisbane, QLD
01.2015 - Current
- Seek out new clients and maintain relationships with existing clients. Quote New work from plans.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw daily operations to enhance efficiency and streamline processes, Making sure all operations adhere to our companies quality standards.
- Facilitated staff training on operational procedures and customer service best practices to ensure compliance with Australian standard 3660.1.
- Developed staff schedules to optimize labor efficiency and minimise excess travel and vehicle ware.
- Developed strategic initiatives to improve profitability and growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained office PCs and mobile devices.
Pest Control Technician
Sherrys Pest Control
Gold Coast, QLD
03.2010 - 01.2015
- Conducted thorough inspections to identify pest infestations and recommend treatment plans.
- Applied pesticides and other chemical treatments following safety protocols and regulatory guidelines.
- Maintained accurate records of service visits, treatments, and customer interactions to ensure compliance.
- Educated clients on pest prevention techniques and maintenance best practices to enhance service outcomes.
- Implemented integrated pest management strategies that reduced reliance on chemical treatments while ensuring effectiveness.
Sales Assistant and PC Builder
Umart
Southport, QLD
07.2009 - 02.2010
- Assisted customers with product inquiries and selections, ensuring optimal satisfaction.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone and email.
- Diagnosed and repaired hardware issues for various computer systems efficiently.
- Installed software applications and performed system updates to enhance performance.
- Constructed high-performance PCs tailored to meet individual customer requirements, enhancing product offerings.
Media Production Team Leader
Internet Media Productions
Gold Coast, QLD
01.2005 - 06.2009
- Led production team to achieve operational efficiency and meet project deadlines.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Maintained remote location server files.
- Website design
- Oversaw video encoding and splitting processes to optimize streaming for varying internet speeds.
Education
Pest Management
Rapid Training
Brisbane, QLD11-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Excellent communication
- Calm under pressure
Timeline
Pre Construction Manager
Cure All Pest Control
01.2015 - Current
Pest Control Technician
Sherrys Pest Control
03.2010 - 01.2015
Sales Assistant and PC Builder
Umart
07.2009 - 02.2010
Media Production Team Leader
Internet Media Productions
01.2005 - 06.2009
Pest Management
Rapid Training