Brendan Stranger
Kingaroy,Queensland
Summary
Dynamic Customer Service Representative with proven expertise at Big W, excelling in conflict resolution and effective communication. Successfully mentored team members while enhancing customer satisfaction through personalized support. Skilled in sales procedures and inventory management, consistently delivering results and fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Big W
Kingaroy, QLD
12.2020 - Current
- Developed positive relationships with customers through friendly interactions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Trades Assistant
Kingaroy Marine
Kingaroy, QLD
06.2015 - 07.2020
- Kept supplies and spare parts organized for upcoming projects and daily use.
- Supported facility maintenance team with basic and semi-skilled building repair work.
- Assisted with installation of electrical wiring systems according to industry standards.
- Removed debris from worksites using brooms, shovels, wheelbarrows.
- Answered customer questions to maintain high satisfaction levels.
- Read and interpreted equipment manuals and work orders to perform required maintenance and service.
- Cleaned and maintained work areas, tools and equipment to ensure safety standards were met.
- Operated hand tools such as drills, saws, grinders, sanders to assist tradespeople with their tasks.
- Followed instructions given by qualified tradespeople regarding safety protocols and procedures when working onsite or in the workshop.
Education
High School Diploma -
Kingaroy State High
Kingaroy12-2011
Skills
- Customer service
- Time management
- Data entry
- Sales collaboration
- Billing procedures
- Conflict resolution
- Inventory management
- Technical support
- Team mentoring
- Effective communication
Timeline
Customer Service Representative
Big W
12.2020 - Current
Trades Assistant
Kingaroy Marine
06.2015 - 07.2020
High School Diploma -
Kingaroy State High
Similar Profiles
Molly CurtisMolly Curtis
Fill Team Member - Inventory & Merchandise at Big WFill Team Member - Inventory & Merchandise at Big W
Sarah AtchesonSarah Atcheson
Admin Assistant (relief) at Big WAdmin Assistant (relief) at Big W
Charley MartinCharley Martin
Team Member at Big WTeam Member at Big W