Brenden Saunders
Summary
As a management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
2025
2025
years of professional experience
Work History
Night Market Manager
Area 51 / Alien Night Markets
01.2024 - 11.2024
- Security of premises
- First aid
- Bar Service of liquor
- Customer service
- Staff supervision
- Tenant Liaison Officer
Assistant Manager (Casual)
Red Roster
01.2023 - 12.2023
- Opening and closing store
- Customer service
- Staff supervision
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Casual Duty Manager (Casual)
BURLEIGH INDOOR SPORTS AND Inflatable World
01.2022 - 12.2022
- Cash handling and reconciliation
- Data entry of Payment of Fee's
- Customer service
- Bar and kiosk sales
- Staff supervision
- Pack up and set up inflatables
- Guest supervision on inflatable
Security Officer (Fulltime)
Racv Royal pines Resort
01.2009 - 12.2023
- Fire and Duress Alarm response
- First Aid Response
- Report writing and OHS issues
- Contractor induction and sign ins
- Crowd control
- Rostering
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, ,foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Shift supervisor
Kelly's chicken
- Open and close store
- Daily financial / wages/ banking
- Staff supervision
- Customer service
- Food and beverage ordering
- Chicken and food preparation
Assistant Manager
Red Roster
- Opening and closing store
- Financial Management
- Customer service
- Staff supervision
- Run of shifts
Skills
- Money handling
- Customer service focus
- Report writing
- Cash handling
- Client relations
- Team leadership
- New employee training
- Employee training
- Team supervision
- Security guard license
- Staff scheduling
- Recruiting and interviewing
Training
- Cert 3 security License
- QLD RSA
- Qld RMVL Approved Managers license
- Advance Resuscitation certification
- Advance first Aid Certificate
- Blue card working with children
Timeline
Night Market Manager
Area 51 / Alien Night Markets
01.2024 - 11.2024
Assistant Manager (Casual)
Red Roster
01.2023 - 12.2023
Casual Duty Manager (Casual)
BURLEIGH INDOOR SPORTS AND Inflatable World
01.2022 - 12.2022
Security Officer (Fulltime)
Racv Royal pines Resort
01.2009 - 12.2023
Shift supervisor
Kelly's chicken
Assistant Manager
Red Roster
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