Brendon Exell
Marangaroo WA,WA
Summary
Proven problem-solver and compassionate leader, excelled at Rosemount Bowl by enhancing customer loyalty and streamlining operations, ensuring a 20% increase in service efficiency. Skilled in multitasking and fostering teamwork, adept at elderly care and managing high-stress situations, significantly improving team cohesion and operational accuracy.
Overview
17
17
years of professional experience
Work History
Caregiving
WA
07.2018 - 10.2023
Caregiving for sick and elderly mother.
Assistant Manager
Rosemount Bowl
Perth, WA
07.2011 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Customer Service Representative
Amf Bowling Centers Inc
Morley WA
03.2007 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree -
Girrawheen Senior High School
Girrawheen, WASkills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
Timeline
Caregiving
07.2018 - 10.2023
Assistant Manager
Rosemount Bowl
07.2011 - 07.2018
Customer Service Representative
Amf Bowling Centers Inc
03.2007 - 09.2010
No Degree -
Girrawheen Senior High School