Summary
Overview
Work History
Skills
personal qualities
References
Timeline
Generic

Brendon Huynh

Brisbane,QLD

Summary

My goal is to obtain a Full-Time position with the Star Entertainment group, as a Premium Guest Executive. This position aligns with my goal to secure a challenging position in a professional environment that allows me to apply my background in VIP Services & Safer Gambling and evolve it to instigate change and contribute to the success of the company. I am passionate about creating interpersonal relationships, influencing change, providing knowledge of expertise and would love to work within a growing, fast-paced, and challenging environment where I can continue to gain experience and further excel in my skills to build my portfolio and achieve business goals both independently and as a team. I am currently employed as a Guest Support Officer in the same company and believe that the skillsets that I have accumulated over the past two years, perfectly transfer, and correlate with the current role that I am applying for.

Overview

6
6
years of professional experience

Work History

GUEST SUPPORT OFFICER

THE STAR ENTERTAINMENT GROUP
10.2023 - Current
  • Developed and provide expertise in the practise of Safer Gambling inline with ICM within The Star Entertainment Group (Treasury/The Star Brisbane)
  • Everyday usage and expertise in specialised applications such as Protecht, CID, Synkros, TrackVia, Power BI & Guest Connect.
  • Proven ability to recognise risk indicators associated with problem gambling and effectively provide support for guests.
  • Provide and practise an empathetic support to guests experiencing challenges related to gambling.
  • Collaborate with internal teams to enhance safety measures and awareness associated with Problem Gambling.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Upheld and effectively implemented the TimePlay/PlayBreak Initiative and ensured procedures are adhered and inline with ICM.

VIP INTERNATIONAL SERVICES EXECUTIVE

THE STAR ENTERTAINMENT GROUP
02.2022 - 10.2023
  • Administrative work with high attention to detail to ensure standards are met and within compliance.
  • Providing excellent customer service to the domestic / international market of members who arrive on property.
  • Ensuring members adhere and are well informed about Play Break/Star Care initiative during their time spent at Treasury.
  • Everyday usage and expertise of in-house programs such as Synkros, Staff Portal, Salesforce, Opera, and others.
  • Proactively handled travel requests by arranging flights, accommodation, and transport in a timely and cost-effective manner in line with internal standards of procedure.

VIP HOST

THE STAR ENTERTAINMENT GROUP
03.2019 - 02.2022
  • Responsible for signing up customers to the Star Club loyalty program and ensuring administrative paperwork is correct and compliant.
  • Providing excellent & professional front desk customer service.
  • Up sell and strive to increase future traffic for the business.
  • Provided information on any current promotions and events taking place at Treasury Casino
  • Managed all aspects of Treasury Carpark - Validating tickets, carpark count, trouble shooting and being an expert in Skidata (Carpark system)
  • Auditing all daily membership signs up to ensuring all forms are correct and compliant to OLGA.

RETAIL

REBEL SPORTS (SUPER RETAIL GROUP)
01.2018 - 03.2019
  • Retail
  • Learnt to market products to suit customer needs
  • Upselling to meet sales target and daily KPI.

Skills

  • Professionalism
  • Customer Service Excellence
  • Exceptional Communication
  • Problem Solving
  • Adaptability
  • Interpersonal Skills

personal qualities

  • Bilingual - can fluently speak and understand Vietnamese.
  • Passionate about and possess excellent customer service skills.
  • Upholds confidentiality, discretion, and sensitivity.
  • Communicates with clarity and influence.
  • Proven ability to create and maintain interpersonal relationships.
  • Comprehensive administration skills (Cognos, Salesforce, Opera, Teams, and MS Office)
  • Business and customer orientated.
  • Superior leadership skills - (Shift supervisor at previous jobs, team captain of touch football and basketball teams)
  • Self-motivated and disciplined.
  • Good with handling high pressure situations
  • Confident and friendly.
  • Highly motivated and enthusiastic.
  • Analytical and able to troubleshoot and problem solve in an efficient manner.

References

Chris Guo - Guest Support Manager 

PH: 0406 869 018 


Rica Thomas - VIP International Services Supervisor 

PH: 0423 107 544


Tabaua Teeabo - VIP Senior Host  / Casino Guest Services Supervisor 

PH: 0466 644 085

Timeline

GUEST SUPPORT OFFICER

THE STAR ENTERTAINMENT GROUP
10.2023 - Current

VIP INTERNATIONAL SERVICES EXECUTIVE

THE STAR ENTERTAINMENT GROUP
02.2022 - 10.2023

VIP HOST

THE STAR ENTERTAINMENT GROUP
03.2019 - 02.2022

RETAIL

REBEL SPORTS (SUPER RETAIL GROUP)
01.2018 - 03.2019
Brendon Huynh