Summary
Work History
Education
Skills
Languages
Timeline
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Brendon Koen

Greenbank,Queensland

Summary

Adept at fostering customer loyalty and exceeding satisfaction targets, I leveraged my strong work ethic and exceptional communication skills at Ssangyong and LDV to increase repeat business. My expertise in multitasking and organization, alongside a goal-oriented mindset, significantly enhanced service efficiency and quality control, contributing to the company's success.

Energetic and reliable with strong work ethic and great attention to detail. Familiar with safe handling procedures and manual labor techniques, including basic tool usage and material transportation. Committed to contributing to team success and maintaining productive work environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Parts and Service Advisor

Ssangyong and LDV
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Labourer

Kents Storage and Removals
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Loaded and unloaded materials onto trucks and trailers.

Machine Operator

Opal Packaging
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.

Education

Highschool -

Hans Moore Hoerskool
Benoni, South Africa

High School - Highschool

Australian International School Jakarta
South Jakarta, Indonesia
11.2018

Skills

  • Customer service
  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Complaint resolution
  • Goal-oriented mindset
  • Documentation and reporting
  • Team collaboration
  • Quality control
  • Problem resolution
  • Calm and professional under pressure
  • Friendly, positive attitude
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking

Languages

Afrikaans
Native or Bilingual
Dutch
Professional Working
English
Native or Bilingual

Timeline

Parts and Service Advisor

Ssangyong and LDV

Labourer

Kents Storage and Removals

Machine Operator

Opal Packaging

Highschool -

Hans Moore Hoerskool

High School - Highschool

Australian International School Jakarta

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Brendon Koen