Brendon Lan
Maryborough,QLD
Summary
Result-driven professional with expertise in customer service and sales. Known for effective communication and relationship building, consistently achieving sales targets while ensuring customer satisfaction through attentive service.
Overview
12
12
years of professional experience
Work History
Salesperson
Carhub Automotive
Perth, WA
11.2022 - 09.2025
- Provided excellent customer service throughout the entire buying process.
- Sold pre-owned cars to meet aggressive monthly sales goals.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Responded promptly to customer inquiries via phone or email.
- Created detailed vehicle listings for online platforms to attract buyers.
- Maintained comprehensive knowledge of new models, features, accessories, warranties.
Assistant Manager
Grill'd
Perth, WA
05.2022 - 11.2022
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
KFC
Perth, WA
07.2021 - 05.2022
- Managed inventory levels and ensured timely restocking of supplies.
- Implemented daily quality checks for food safety and hygiene compliance.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Representative
KFC
Perth, WA
01.2014 - 07.2021
- Processed orders and payments quickly and accurately.
- Provided exceptional service in a fast-paced environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Motor Vehicle Salesperson
Department of Energy, Mines, Industry Regulations
Perth, WA10-2023
Bachelor of Arts - Primary Education
Edith Cowan University
Perth, WA12-2021
High School Diploma -
Belridge Secondary College
Perth, WA11-2017
Certificate 3 - Sports And Recreation
Belridge Secondary College
Perth, WA11-2017
Skills
- Customer relationship management
- Sales strategy development
- Market analysis
- Cold calling
- Relationship selling
- Objection handling
- Effective communication
- Critical thinking
- Negotiation strategies
- Effective customer upselling
- Customer inquiry handling
- Complaint handling
Affiliations
- Marathon Runner
- Youth & Young Adults Leader
References
References available upon request.
Timeline
Salesperson
Carhub Automotive
11.2022 - 09.2025
Assistant Manager
Grill'd
05.2022 - 11.2022
Assistant Manager
KFC
07.2021 - 05.2022
Customer Service Representative
KFC
01.2014 - 07.2021
Certificate - Motor Vehicle Salesperson
Department of Energy, Mines, Industry Regulations
Bachelor of Arts - Primary Education
Edith Cowan University
High School Diploma -
Belridge Secondary College
Certificate 3 - Sports And Recreation
Belridge Secondary College