Brendon Mayanja
Melbourne,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Burberry
08.2021 - 11.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Visual Merchandising
Sales Representative
Urban Outfitters, Inc.
03.2018 - 05.2019
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Stocking and replacing merchandise based on store layout
- Working towards KPIs and meeting targets through sales
Sales Representative / Key Holder
Abercombie & Fitch
02.2016 - 12.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Coordinating with the store team to achieve goals
- Maintained visual and housekeeping standards
Education
Bachelor of Arts - Marketing
University of South Florida
Tampa, Florida12.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Clienteling
- Adaptive
- Strong communication skills and learning abilities
Timeline
Sales Representative
Burberry
08.2021 - 11.2023
Sales Representative
Urban Outfitters, Inc.
03.2018 - 05.2019
Sales Representative / Key Holder
Abercombie & Fitch
02.2016 - 12.2017
Bachelor of Arts - Marketing
University of South Florida
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