Hi, I’m
Brendon Orr
WATERLOO,NSW
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
years of professional experience
Work History
Grosvenor Engineering GroupSydney
Account Manager
07.2019 - Current
Job overview
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Acted as main point of contact in matters relating to client concerns and needs.
- Identified customer needs by asking questions and advising on best solutions.
- Renewed existing accounts by cementing trusting relationships with customers.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Grosvenor Engineering GroupWATERLOO, NSW
Assistant Team Leader
06.2015 - 07.2019
Job overview
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
Grosvenor Engineering GroupWATERLOO
HVAC Technician
06.2011 - 06.2015
Job overview
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Analyzed, modified and repaired digital control systems.
TraneWATERLOO
HVAC Technician
08.2005 - 06.2011
Job overview
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Analyzed, modified and repaired digital control systems.
- Tested all electromechanical systems on campus equipment.
JEC Air ConditioningWATERLOO, NSW
Apprentice
05.2001 - 08.2005
Job overview
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Embraced ongoing education and learning opportunities to develop new skills.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Transported items and tools from truck to work locations.
- Completed workshops and off-the-job training to achieve job competencies.
Education
Macquarie Boys Technology High SchoolParramatta, NSW
High School Diploma
11.2001
Skills
- Project Management
- Complaint Management
- Preparing Contracts
- Campaign Execution
- Customer Service
- Account Management
- Revenue Generation
- Client Relationship Management
- Schedule Management
- Client Relations
- Customer Relationships
- Performance Evaluations
- Sales
Timeline
Account Manager
Grosvenor Engineering Group
07.2019 - Current
Assistant Team Leader
Grosvenor Engineering Group
06.2015 - 07.2019
HVAC Technician
Grosvenor Engineering Group
06.2011 - 06.2015
HVAC Technician
Trane
08.2005 - 06.2011
Apprentice
JEC Air Conditioning
05.2001 - 08.2005
Macquarie Boys Technology High School
High School Diploma
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