Brendon Rathnow
Sale,VIC
Summary
Outgoing Hospitality Manager with over 15 years of hands-on experience supervising employees and overseeing day-to-day operations in high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ready and enthusiastic for a change in scenery and I believe my many valuable skills will be an asset to your industry.
Overview
15
15
years of professional experience
Work History
Barista Shift Supervisor
The Beet Baristas
07.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Accurately completed end-of-day financial tasks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Restaurant Manager
Sodafish
11.2021 - 06.2023
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
Cafe Manager
Portside Food And Wine
02.2018 - 11.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Business Co-Owner
The Vines On Avon
02.2019 - 06.2021
- Developed long-term relationships with key clients, vendors and service providers.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
Bistro Manager
Lakeside Club
01.2013 - 01.2018
- Conducted day to day operations of the bistro.
- Handled escalated customer concerns with speed and knowledgeable service to achieve optimal satisfaction and maintain long-term loyalty.
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees, keeping operations efficient even when short-handed.
Bartender, Waiter
Jack Ryans Irish Bar
11.2008 - 08.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Melbourne Grammar School - Middle/Senior
Melbourne, VIC11.2008
Skills
- Extremely hard working
- Adaptability to change
- Quality control
- Team leadership
- Attention to detail
- Cleanliness maintenance
- Interpersonal skills
- Problem-solving abilities
References
Molly Work - Owner Jack Ryan's Irish Bar, Owner Portside Food and Wine
0439565956
Luke McMenamay-Collins - Co -Owner / Head chef Sodafish
0422457906
Timeline
Barista Shift Supervisor
The Beet Baristas
07.2023 - Current
Restaurant Manager
Sodafish
11.2021 - 06.2023
Business Co-Owner
The Vines On Avon
02.2019 - 06.2021
Cafe Manager
Portside Food And Wine
02.2018 - 11.2021
Bistro Manager
Lakeside Club
01.2013 - 01.2018
Bartender, Waiter
Jack Ryans Irish Bar
11.2008 - 08.2012
High School Diploma -
Melbourne Grammar School - Middle/Senior
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