Brenna Douglas
Southport,QLD
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Head Barista
Parlour Coffee
05.2023 - Current
- Solely inncharge of section for 9 hours
- Anywhere from 4-10kgs of coffee per day
- Opening cafe
- Putting out furniture
- Customer Service including processing cash and electronic transactions
- Dishes
- General cleaning
- Ordering.
FOH
Burleigh Baker
03.2023 - 05.2023
- Barista including closing/opening machine
- Cooking breakfast
- Customer Service including processing cash and electronic transactions
- Dishes
- General cleaning
- Upselling
- Food prep
- Making sandwiches.
Cook
Karens Diner
09.2022 - 03.2023
- Cooking food using grill, fryers
- Food prep
- Full cleaning and pack down of kitchen.
Store Manager
Rolld, Pacific Fair
01.2021 - 09.2022
- Communication
- Customer Service including processing cash and electronic transactions
- Banking
- Timesheets
- Rostering
- Ordering for whole store – Stock Control
- Weekly Stocktake
- Hiring/letting go off staff
- Customer service
- Staff Training
- Creating cleaning, training procedures and structures ect
- Staff Meetings
- Deep cleaning
- Resolving conflicts within the business
- Travelling to and from 2 other sister stores (Oasis, Elanora) for training.
Café All Rounder
The Coffee Club, Pacific Fair
11.2018 - 12.2020
- Customer Service including processing cash and electronic transactions
- Barista
- Waitressing
- Dishes
- General cleaning
- Upselling
- Began Management training: Cash up, Banking.
Cook, Floor Manager
Outback Jacks, Cairns
11.2017 - 03.2018
- Floor Management
- Cooking – Full lunch and dinner menu
- Waitressing including table service
- General cleaning
- Upselling
- Cash management and cashing up
- Banking
- Making alcoholic drinks.
Café All Rounder
The Coffee Club, Cairns Esplanade
11.2017 - 03.2018
- Customer Service including processing cash and electronic transactions
- Barista and barista training
- Waitressing
- Dishes
- General cleaning
- Upselling.
Café All Rounder
The Coffee Club, Pacific Fair
11.2014 - 03.2017
- Customer Service including processing cash and electronic transactions
- Barista
- Waitressing
- Dishes
- General cleaning
- Upselling
- Successfully obtained my Excellent Coffee badge.
Café All Rounder
Michel’s Patisserie, Robina
11.2013 - 11.2015
- Customer Service including processing cash, electronic and card not present transactions
- Up selling
- High Volume Barista
- Baking Muffins, Danishes, Scones
- Cake Decorating – Fondant, Edible Images, Piping, and Writing, training other staff in this area
- Opening and Closing Store including Banking and End of Day Cash up, settling eftpos and Balancing
- Short Order Cooking – full Breakfast and Lunch Menu
- Ordering and Stock Control
- General cleaning
- Successfully completed the Michel’s Patisserie Barista theory and Practical assessment
- Staff Member of the Year 2015.
Café Junior - Traineeship
Goldstiens Bakery The Pines, Elanora
07.2013 - 12.2014
- Customer Service including processing cash and electronic transactions
- Barista
- Waitressing
- Dishes
- General cleaning
- Completed my Certificate 3 in Hospitality whilst at Goldstiens.
Café All rounder
The Lott Urban Dining, Robina
02.2013 - 06.2014
- Customer Service including processing cash and electronic transactions
- Barista
- Waitressing
- Dishes
- General cleaning.
Education
First Aid -
01.2020
Food Safety Cert -
01.2020
Michels Barista Qualification -
01.2016
Certificate 3 in hospitality -
01.2014
Skills
- Specialty drink preparation
- Latte art mastery
- Food Safety Compliance
- Adaptability under pressure
- Customer Service
- Health and safety compliance
- Team Building and Leadership
- Shop Opening and Closing
- Touch-screen point of sale
- Attention to Detail
- Safe Food Handling
Additional Information
I Completed Grade 10 at Elanora State High School with excellent grades
References
- Jett Namenyi, Roll'd, 0402272441
- Carmel, Karen’s Diner, 0481540532
- Christine or Ally, Goldstiens, Elanora, 0755344166
- Yuki, The Coffee Club, Pacific Fair, 0405933737
- Andrea, Outback Jacks, 0410543509
- Marina, Burliegh Baker, 0410543509
- Michel’s Patisserie, 0478125285
Timeline
Head Barista
Parlour Coffee
05.2023 - Current
FOH
Burleigh Baker
03.2023 - 05.2023
Cook
Karens Diner
09.2022 - 03.2023
Store Manager
Rolld, Pacific Fair
01.2021 - 09.2022
Café All Rounder
The Coffee Club, Pacific Fair
11.2018 - 12.2020
Cook, Floor Manager
Outback Jacks, Cairns
11.2017 - 03.2018
Café All Rounder
The Coffee Club, Cairns Esplanade
11.2017 - 03.2018
Café All Rounder
The Coffee Club, Pacific Fair
11.2014 - 03.2017
Café All Rounder
Michel’s Patisserie, Robina
11.2013 - 11.2015
Café Junior - Traineeship
Goldstiens Bakery The Pines, Elanora
07.2013 - 12.2014
Café All rounder
The Lott Urban Dining, Robina
02.2013 - 06.2014
First Aid -
Food Safety Cert -
Michels Barista Qualification -
Certificate 3 in hospitality -
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