Brent Botha

• Built strong customer relationships by understanding needs, recommending products, and providing personalised service to drive sales and repeat business.
• Gained and maintained in-depth product and promotional knowledge to effectively address inquiries, concerns, and complaints.
• Handled customer complaints professionally and resolved issues promptly to ensure satisfaction and loyalty.
• Trained and supported new staff on company policies, sales techniques, and product knowledge.
• Assisted customers through various channels (in-store, phone, email) with orders, questions, and product selection.
• Consulted with customers at their homes or businesses to evaluate window covering requirements and recommend tailored solutions.
• Developed and applied customised sales techniques, including upselling and negotiating deals, to increase profitability and revenue.
• Participated in trade shows and events to promote products and services.
• Collaborated with team members to create effective sales strategies and analysed customer feedback for improvement.
• Conducted onsite assessments in homes and businesses for quoting, safety, and access requirements.
• Consistently generating $150,000–$200,000 in monthly sales turnover.

I am currently employed at Blindmakers and would appreciate that they not be contacted for a reference. However, I do have written references from previous roles, and should you wish to speak with someone who has worked with me in a senior role at Blindmakers and can vouch for my etyhic and epereince , I am happy to provide their contact details.

• Installed and serviced window treatments, awnings, screens, and related hardware for residential and commercial clients.
• Conducted pre-installation site visits to measure, evaluate, and plan projects, ensuring accuracy and reducing delays.
• Delivered exceptional customer service, addressing inquiries, providing technical support, and resolving issues promptly.
• Performed repairs and emergency service calls, including replacing defective parts and systems.
• Trained and supervised junior installers, ensuring adherence to safety protocols and quality standards.
• Coordinated with other trades to meet project deadlines and maintain smooth workflows.
• Maintained organised inventory, clean workspaces, and properly functioning service vehicles.
• Stayed current with industry trends and techniques through ongoing training.
• Utilised a variety of hand and power tools for precise cutting, installation, and product manufacturing, including blinds and screens.
• Ensured quality and client satisfaction through post-installation inspections.

• Assisted with game capture assignments.
• Carried out various carpentry duties at the lodge.

• Managed daily labour supply operations and site activities for multiple projects.
• Coordinated staff schedules and resource allocations effectively.
• Oversaw compliance with safety regulations and quality standards.

• Supervised daily operations at a large port.
• Wheels management for large equipment.
• Coordinated safety training programs for site personnel and contractors.
• Managed workflow schedules to ensure timely project completion and resource allocation.
• Forklift operations.
• Stocktake.

• Receiving and issuing of raw materials.
• Stock Management.
• Forklift Operator.