Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Brent Brock

Moonah,TAS

Summary

Experienced in customer service for over 8 years with management and security experience as well. Great under pressure and a quick leaner, organized and flexible with schedule.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier & Barista

BP
10.2023 - Current
  • Served customers, made coffee, handled money, took in deliveries, made sure payment was made for fuel purchases

Security Professional

Allied Universal Security Services
08.2022 - 05.2023
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Organized and detail-oriented with a strong work ethic
  • Applied effective time management techniques to meet tight deadlines
  • Gained strong leadership skills by managing projects from start to finish
  • Proven ability to learn quickly and adapt to new situations
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Worked well in a team setting, providing support and guidance
  • Excellent communication skills, both verbal and written.

Area Supervisor

Ross Dress For Less
08.2020 - 11.2021
  • Learned and adapted quickly to new technology and software applications
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Provided professional services and support in a dynamic work environment
  • Developed strong communication and organizational skills through working on group projects
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Pet Care Associate

Petsmart
01.2020 - 05.2020
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners
  • Collected animal waste produced on walks and discarded in trash or approved receptacles
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.

Department Specialist

Safeway
01.2019 - 11.2019
  • Led effective team by mentoring, coaching and providing assistance to staff
  • Delivered key information on product features to help customers make educated purchasing decisions
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs
  • Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition
  • Monitored inventory of departmental supplies and replenished items to enable normal operations
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.

Education

Certificate II in Security Operations - Security And Protective Services

Skills Training College
Hobart, TAS
05.2024

Skills

  • Strong communication
  • Problem Solver
  • Team Building
  • Customer Service
  • Newborn CPR certification
  • Certified in CPR/AED
  • Team Leadership
  • Time Management
  • Verbal and written communication

Additional Information

Experience in customer service for over 8 years, with over 3 years of retail experience and management experience. Great under pressure with numerous customers. Quick learner with excellent customer service skills. Organized and flexible with schedule.

Certification

Certificate II In Security Operations

Timeline

Cashier & Barista

BP
10.2023 - Current

Security Professional

Allied Universal Security Services
08.2022 - 05.2023

Area Supervisor

Ross Dress For Less
08.2020 - 11.2021

Pet Care Associate

Petsmart
01.2020 - 05.2020

Department Specialist

Safeway
01.2019 - 11.2019

Certificate II in Security Operations - Security And Protective Services

Skills Training College

Similar Profiles

CREATE PROFILE
Brent Brock