Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Personal Characteristics
Generic

Brent Freakley

Williams Landing

Summary

I am seeking a full time position within a progressive and professional organisation that encourages staff development, with potential for career advancement. I am always eager to demonstrate my capabilities and experiences that I have gained throughout my career to become an integral team member for an organisation.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Grocery Department Manager

Coles Supermarket
08.2023 - Current
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Managed supplier relationships effectively, negotiating favorable terms on contracts for the procurement of products in various categories.
  • Managed grocery department operations, ensuring a clean and organized store environment.

Warehouse Supervisor

Markisol Australia
03.2021 - 07.2023
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Oversaw daily operations and shipping and handling processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.

Service Delivery Lead (Senior Business Analyst – IT)

National Australia Bank
01.2018 - 11.2018
  • Core Responsibilities:
  • - Work with business users to elicit and define user requirements.
  • - Analysis and specification of business requirements to the satisfaction of business and technology stakeholders.
  • - Effective use of data and process modelling tools to analyse and present requirements.
  • - Produce conceptual designs, and contribute to the development of business cases.
  • - Prepare reports including cost/benefit analyses and recommendations.
  • - Provide complex support to ensure availability of systems for business activities.
  • - Provide input to establishing, managing and reporting project management activities.
  • - Act as an interface between Business and Technology to ensure that needs are met.
  • - Process redesign and re-engineering.
  • - Prepare and/or oversee the preparation of structured user - acceptance testing processes and documentation.
  • - Ensure that all relevant Business Analysis documentation is up to date (eg user manuals).
  • - Consult with Business Unit Managers and technical specialists regarding requirements, and resolution of system issues and conflicts.
  • - System implementation lead through effective delivery of training and user documentation.
  • Achievements to Date:
  • - Significant process improvements.
  • - Reduce system unavailability, enhancing system reliability.
  • - Implemented critical batch alerting.
  • - Sourced funding for system improvements.

Senior Service Delivery Manager

FIS Australia
02.2008 - 01.2018
  • Core Responsibilities:
  • - Manage Statistical Outcomes & Strategies.
  • - Liaise with key stakeholders.
  • - Monthly Reporting.
  • - Recognizing underlying issues and problems.
  • - Integrate information and data to make their meaning and implication clear.
  • - Draw on conclusions based on information and evidence.
  • - Suggest win/win solutions and evaluates results.
  • - Establishing relations and networks.
  • - Logically summarizing information and or data.
  • - Chairing meetings.
  • - Identifying opportunities not obvious to others.
  • - Developing strategic goals.
  • - Being creative, initiating ideas and solutions.
  • - Being resourceful, taking initiative and making decisions.
  • - Deliver services to managed services contract.
  • - Reporting on progress and outcomes.
  • Achievements:
  • - Managing an account for a Tier 1 bank worth in excess of $10 million.
  • - Meet Monthly KPI Targets month on month.
  • - Received year on year Customer satisfaction higher than 8.
  • - Received year on year Customer satisfaction higher than 7.6 from GM level.
  • - Managed the largest outsourced account for over 8 years.
  • - Complete all required reporting on time.
  • - Co-ordinate with project teams to schedule upcoming changes.
  • - Involved with all software updates and implementation in production.
  • - Responsible for all post implementation support.
  • - Responsible for delivering service and extending delivery requirements.

Service Delivery Coordinator

Getronics Australia
08.1994 - 12.2007

Storeperson

Startie Distributors
03.1994 - 08.1994

Warehouse Manager

C E Lawford Ltd (NZ)
07.1989 - 03.1994

Education

Secondary School -

Paeroa High School
01.1985

Skills

  • Strong customer affinity
  • Proven experience in service delivery
  • Excellent customer service/liaison skills
  • Adaptable to change and technology
  • Analytically minded and task oriented
  • Ability to meet budgets and deadlines
  • Able to work without supervision
  • Self-motivated
  • Excellent team member skills
  • Great time management and self organisation
  • Proven work ethic
  • Great communicator & negotiator

Websites

Accomplishments

  • Supervised team of 35 staff members.

Certification

  • Customer Relations
  • BASE Global
  • Occupational Health and Safety
  • Time Management
  • ITIL (Information Technology Infrastructure Library)

Timeline

Grocery Department Manager

Coles Supermarket
08.2023 - Current

Warehouse Supervisor

Markisol Australia
03.2021 - 07.2023

Service Delivery Lead (Senior Business Analyst – IT)

National Australia Bank
01.2018 - 11.2018

Senior Service Delivery Manager

FIS Australia
02.2008 - 01.2018

Service Delivery Coordinator

Getronics Australia
08.1994 - 12.2007

Storeperson

Startie Distributors
03.1994 - 08.1994

Warehouse Manager

C E Lawford Ltd (NZ)
07.1989 - 03.1994

Secondary School -

Paeroa High School

Personal Characteristics

  • Loyal
  • Confident
  • Focused on self-development
  • Disciplined
  • Enthusiastic
  • Willing to learn
  • Reliable
  • Hard working
  • Passionate about quality
  • Helpful
  • Multi-tasker
  • Can-Do attitude

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Brent Freakley