Brent Jones
Dean Park,NSW
Summary
Diligent Security professional with 18 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Have strong leadership and problem-solving skills dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
JPR
08.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Client Service Officer
Department Of Communities & Jusitce
01.2018 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency in handling client requests.
- Collaborated with cross-functional teams to ensure seamless service delivery for clients.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Assisted in the implementation of new product offerings, increasing overall client satisfaction and revenue growth.
- Conducted regular reviews of client accounts to identify opportunities for upselling or additional services.
- Optimized service delivery by staying informed on industry trends, emerging technologies, and best practices in customer service management.
- Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
- Provided knowledgeable service and support for all customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed a portfolio of 450 tenants
Correctional Manager
Geo Group Inc
04.2010 - 11.2018
- Enhanced inmate safety by implementing effective security procedures and monitoring daily activities.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Maintained order within the institution by enforcing rules, regulations, and disciplinary measures consistently and fairly.
- Improved staff morale through open communication, addressing concerns, and recognizing employee achievements.
- Contributed to a safer environment for both inmates and staff by providing ongoing training in conflict resolution and crisis management techniques.
- Streamlined operations by overseeing daily schedules, assignments, and task delegation for maximum efficiency.
- Promoted rehabilitation efforts with educational programs, vocational training, and counseling services for inmates.
- Collaborated with other departments to ensure seamless coordination of inmate transportation, court appearances, and medical appointments.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
- Minimized incidents of violence within the facility through proactive identification of potential conflicts between inmates or staff members.
- Demonstrated commitment to ethical conduct by modeling integrity in decision-making processes throughout daily operations.
- Implemented standardized operating procedures across all shifts to ensure consistency in policy application during routine tasks or emergency situations alike.
- Evaluated staff performance regularly using objective criteria such as adherence to policies, punctuality, and ability to work well under pressure.
- Oversaw incident investigations, ensuring thorough documentation and appropriate follow-up actions were taken to prevent future occurrences.
- Advocated for the well-being of both staff and inmates by maintaining a clean, safe, and orderly facility in accordance with established standards.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Worked with corrections officers to intervene in tense or hostile situations.
- Protected residents and corrections staff through carefully developed procedures.
- Processed intake and release of residents and maintained records of incarceration.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Created therapeutic environment for inmates while maintaining order and control.
- Coordinated activities by scheduling work assignments and setting priorities.
- Developed staff and identified training needs to close knowledge and process gaps.
- Processed inmates, conducted inmate counts and responded to emergencies.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Coordinated responses to emergency situations arising in different prison locations.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Managed 23 Staff members and 179 Inmates
Correctional Supervisor
Geo Group Inc
09.2008 - 04.2010
- Enhanced inmate safety by implementing effective security procedures and monitoring daily activities.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Maintained order within the institution by enforcing rules, regulations, and disciplinary measures consistently and fairly.
- Improved staff morale through open communication, addressing concerns, and recognizing employee achievements.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
Correctional Offcieer
Geo Group Inc
09.2007 - 09.2008
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
Education
Certificate II - Security Operations
Star Training Academy
09.2019
Diploma of Management -
Proteus
06.2011
Certificate IV - Correctional Practice
Geo Group
04.2011
Certificate IV - Corrections Case Management
Brush Farm Corrective Services Academy
09.2010
Certificate III - Corrections Practice
Geo Group
05.2010
Certificate III - Correctional Practice
Geo Group
07.2008
Skills
- Emergency Response
- Electronic surveillance
- CCTV Surveillance
- Metal detector operation
- Emergency Management
- Threat Management
- Personnel screening
- Staff Management
- CCTV Monitoring
- Investigation documentation
- Access Control
- Stationary surveillance
- Document Management
- Security Guard License
- Investigative abilities
- Criminal Law
- Incident Reporting
- Conflict de-escalation
- Background Checks
- Security Screenings
- Threat Assessment
- Physical Fitness
- Conflict resolution techniques
- Government security clearance
- Relationship building and management
- Weapons training
- Complex Problem-Solving
- Crisis Management
- Surveillance
- Operations Management
- Report Writing
- Report Generation
- General security
- Access Control Management
- Patrol operations
- Security Equipment Operation
- Security camera monitoring
- Report Preparation
- Security procedures knowledge
- Keen observer
- Patrolling
- Security operations experience
- First Aid Certified
- Reliability
- Physical Stamina
- Workplace Safety
- Interpreting procedures and instructions
- Verbal and written communication
- Sensitive information handling
- Knowledge of supervisory concepts
- Document Preparation
- Emergency awareness
- Event security
- Reporting skills
- Perimeter security
- Personal security
- Punctuality
- Work ethic
- Security Protocols
- Customer Service
- Adaptability and Flexibility
- Interpersonal Communication
- Client Needs Assessment
- Compliance understanding
- Financial Acumen
- Professionalism and Etiquette
- Strong empathy
- Needs Assessment
- Team Collaboration
- Project management abilities
- Effective Communication
- Multitasking
- Active Listening
- Self Motivation
- Professionalism
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Problem-solving abilities
- Issue and Complaint Resolution
- Multidisciplinary Collaboration
- Correctional Policy Knowledge
- Substance Abuse Counseling
- Suicide Prevention
- Case Planning
- Attention to Detail
- Risk and needs assessments
Certification
- Cert III Correctional Practice, GEO Group
- Cert IV Correctional Practice, Corrective Services
- Diploma of Management
- Cert II Security Operations
- First Aid
Timeline
Security Officer
JPR
08.2023 - Current
Client Service Officer
Department Of Communities & Jusitce
01.2018 - 11.2023
Correctional Manager
Geo Group Inc
04.2010 - 11.2018
Correctional Supervisor
Geo Group Inc
09.2008 - 04.2010
Correctional Offcieer
Geo Group Inc
09.2007 - 09.2008
Certificate II - Security Operations
Star Training Academy
Diploma of Management -
Proteus
Certificate IV - Correctional Practice
Geo Group
Certificate IV - Corrections Case Management
Brush Farm Corrective Services Academy
Certificate III - Corrections Practice
Geo Group
Certificate III - Correctional Practice
Geo Group
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