Brent McCarty
Harkness
Summary
Strategic and results-driven leader with almost 30 years of experience across multiple industrial sectors. Proven track record in managing multi-site operations, leading cross-functional teams, and driving continuous improvement. Highly adept in aligning technical expertise with business strategy to deliver measurable outcomes and operational excellence. Recognized for building strong stakeholder relationships and fostering high-performance cultures. I’ve recently begun a Master of Business Administration to build on and complement my industry experience.
Overview
23
23
years of professional experience
Work History
Regional Manager
Atlas Copco Compressors
01.2024 - Current
- Management of daily operations for Victoria and Southern NSW.
- Direct management of a team of 20 including service technicians, service administrators, planners, technical support engineers, and service sales representatives.
- Develop and execute service strategies aligned with business goals.
- Lead continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Set KPIs and performance benchmarks for service teams.
- Lead, mentor, and develop service teams.
- Conduct performance reviews, training, and succession planning.
- Foster a high-performance, safety-first culture.
- Oversee scheduling, dispatch, and execution of service work.
- Ensure compliance with safety, quality, environmental, and regulatory standards.
- Manage service workflows using CMMS systems (SAP, COPS, SAP C4C).
- Build and maintain strong relationships with key clients.
- Handle escalations, resolve disputes, and ensure service excellence.
- Collaborate with sales, engineering, and executive teams to align service with broader business needs.
- Develop and manage service department budgets.
- Monitor P&L, cost control, and revenue generation from service activities.
- Prepare and present financial and operational reports.
- Implement and optimize preventive and predictive maintenance programs.
- Introduce new technologies or tools to improve efficiency.
- Standardize procedures (SOPs, SWMS, SLAs) across service operations.
- Ensure adherence to OHS, environmental, and industry-specific regulations.
- Conduct audits, risk assessments, and incident investigations.
- Maintain certifications and training compliance for the team.
- Enterprise Agreement negotiations.
Maintenance Planner (Qenos) / Maintenance Manager (Hexion)
Ventia / Qenos (MHF)
01.2023 - 01.2024
- Plan and coordinate turnaround, preventive, and reactive maintenance activities for plant equipment and facilities.
- Develop detailed job packs to guide and support trades personnel.
- Manage procurement and ordering of required parts and consumables.
- Interpret engineering drawings, schematics, and P&IDs accurately.
- Establish and maintain scheduled maintenance programs.
- Conduct safe work assessments for high-risk or complex tasks.
- Oversee contractor performance and compliance.
- Prepare and authorize work permits.
- Schedule jobs and allocate resources effectively.
- Ensure all work complies with Major Hazard Facility regulations.
- Utilize SAP CMMS for maintenance administration and data entry.
- Monitor and manage maintenance budgets and forecasts.
National Service Manager
Omni Group
01.2022 - 01.2023
- Lead and manage a team of 15 service personnel, including technicians, schedulers, and warehouse staff.
- Oversee departmental resourcing to ensure operational efficiency.
- Coordinate all service activities, including installations, emergency callouts, repairs, and preventive maintenance.
- Provide technical support to technicians, clients, and internal stakeholders as needed.
- Develop and implement OHS procedures, SWMS, and SOPs, and deliver training to ensure compliance.
- Monitor key departmental metrics, report performance, and implement strategies to maintain continuity and improve efficiency.
- Drive continuous improvement initiatives to support long-term growth and scalability.
- Prepare and present forecasting and profit & loss reports to the Board of Directors.
- Represent the department in senior management meetings.
- Manage all aspects of contractor engagement, including communication, scheduling, performance evaluation, administration, and invoicing.
- Conduct customer meetings to resolve issues, plan major works, and negotiate service contracts.
- Design and implement preventive maintenance schedules tailored to customer requirements, ensuring automated job creation within the system.
- Review and optimize spare parts procurement and inventory to ensure appropriate stock levels and cost-effective sourcing.
KDB Service Operations Supervisor VIC/TAS
Kone Elevators
01.2021 - 01.2022
- Fixed 12 month contract
Service Administration Manager
Multivac Australia
01.2017 - 01.2021
Plant supervisor
Australian Urethane and Styrene
01.2016 - 01.2017
Workshop/Site foreman, Lead Fabricator
Quality Steelworks
01.2014 - 01.2016
C5 Maintenance fitter
The Age Print Centre
01.2008 - 01.2013
C8 Maintenance fitter
KRAFT FOODS (Skilled Engineering)
01.2003 - 01.2008
Education
Tridonic Atco
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Kraft foods
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Exelnet Pty Ltd
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Exelnet Pty Ltd
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Exelnet Pty Ltd
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University of South Australia
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University of South Australia
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Clariden Global
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Clariden Global
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Pinnacle Safety and Training
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Future Energy Skills
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Fire Safety Australia
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Parcor
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Atlas Copco
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Atlas Copco
Graduate Certificate - Business Administration
RMIT
Certificate 4 - Fluid power
NMIT
01.2004
Certificate III - engineering (mechanical)
NMIT
01.2001
Skills
- Strategic Planning & Execution
- Multi-Site Operations Management
- Team Leadership & Development
- Maintenance & Reliability Engineering
- Budgeting & P&L Management
- Continuous Improvement Initiatives
- Stakeholder Engagement
- Safety & Compliance Leadership
Timeline
Regional Manager
Atlas Copco Compressors
01.2024 - Current
Maintenance Planner (Qenos) / Maintenance Manager (Hexion)
Ventia / Qenos (MHF)
01.2023 - 01.2024
National Service Manager
Omni Group
01.2022 - 01.2023
KDB Service Operations Supervisor VIC/TAS
Kone Elevators
01.2021 - 01.2022
Service Administration Manager
Multivac Australia
01.2017 - 01.2021
Plant supervisor
Australian Urethane and Styrene
01.2016 - 01.2017
Workshop/Site foreman, Lead Fabricator
Quality Steelworks
01.2014 - 01.2016
C5 Maintenance fitter
The Age Print Centre
01.2008 - 01.2013
C8 Maintenance fitter
KRAFT FOODS (Skilled Engineering)
01.2003 - 01.2008
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Kraft foods
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Exelnet Pty Ltd
undefined
Exelnet Pty Ltd
undefined
Exelnet Pty Ltd
undefined
University of South Australia
undefined
University of South Australia
undefined
Clariden Global
undefined
Clariden Global
undefined
Pinnacle Safety and Training
undefined
Future Energy Skills
undefined
Fire Safety Australia
undefined
Parcor
undefined
Atlas Copco
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Atlas Copco
Graduate Certificate - Business Administration
RMIT
Certificate 4 - Fluid power
NMIT
Certificate III - engineering (mechanical)
NMIT
Tridonic Atco
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