Brent Sambrook-Cleary
Engadine,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pallet Controller
Airroad
04.2023 - Current
- Created and distributed reports on internal and external finances, audits, and budgets.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Maintaining a Strong relationship with internal and external stakeholders
- Ensure accuracy and efficient storage of Records and Document control
- Overseeing and coordinating Cross department activities, procedures and training
Administrative Assistant
Airroad
05.2019 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Experience and Online Order Fulfilment
Dan Murphy's
09.2015 - 06.2019
- Identified potential areas of improvement in the customer journey, suggesting actionable solutions to management.
- Promoted a culture of continuous improvement by sharing best practices and learning from other team members'' experiences.
- Assisted in the development of internal policies, guidelines, and procedures that directly impacted the quality of service provided to customers.
- Provided personalized support, ensuring a positive experience for each customer interaction.
- Participated in special projects aimed at enhancing customer experience, including the execution of pilot programs and the refinement of new policies and procedures.
- Championed a customer-centric culture within the organization by sharing insights on customer needs, expectations, and preferences with relevant stakeholders.
Education
Bachelor of Arts - History
University of Sydney
Sydney, NSW2022
Advanced Diploma - Screen And Media
TAFE
Randwick2010
Skills
- Internal Control Management
- Policy Planning
- Data Collection
- Data Entry
- Call Center Operations
- Reading Comprehension
- Risk Management
- Team Oversight
- Audit Management
- Account Reconciliation
- Call Management
- Client Relations
- Customer Relations
Timeline
Pallet Controller
Airroad
04.2023 - Current
Administrative Assistant
Airroad
05.2019 - 04.2023
Customer Experience and Online Order Fulfilment
Dan Murphy's
09.2015 - 06.2019
Bachelor of Arts - History
University of Sydney
Advanced Diploma - Screen And Media
TAFE
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